Receptionist - Luxury Lodge - Hoedspruit

R8,500

Kendrick Recruitment is currently recruiting for a luxury lodge based in Hoedspruit. Our client is seeking a professional, well-presented Receptionist with strong hospitality experience and a passion for exceptional guest service.

Key Responsibilities

Welcoming guests and ensuring a professional first impression
Managing check-ins, check-outs, and guest enquiries
Handling reservations and administrative duties
Liaising with various lodge departments to ensure seamless guest experiences
Maintaining accurate records and systems
Upholding the lodge’s service standards at all times

Requirements

Minimum of 2 years’ experience in hospitality, preferably within a luxury lodge or high-end hotel
Degree or diploma in Hospitality Management or a related field
Exceptional customer service skills with the ability to manage challenging situations professionally
Strong verbal and written communication skills
Good understanding of lodge and front office operations
Proficiency in computer systems and property management systems
Willingness to work flexible hours, including weekends, nights, and public holidays
High level of attention to detail and organisational skills

Competências necessárias

Front office / front desk operationsCheck-in and check-out procedure managementReservation managementGuest reception and first-impression presentationCustomer service delivery in hospitalityComplaint handling and conflict resolutionVerbal communicationWritten communicationProperty Management System (PMS) proficiencyGeneral computer systems proficiencyRecordkeeping and data managementInterdepartmental liaison and coordinationAttention to detailOrganisational and time-management skills

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