Job Title: Branch Head / Workshop In-Charge

Industry: Automotive

Key Responsibilities:

Manage and supervise day-to-day workshop operations for multiple vehicle brands
Lead, guide, and allocate work to technicians efficiently
Monitor repair jobs to ensure timely completion and quality standards
Handle customer queries, concerns, and complaints professionally
Coordinate with spare parts team for timely availability of parts and tools
Ensure adherence to safety standards and maintain workshop cleanliness
Track job progress and maintain operational reports
Improve productivity and service efficiency within the workshop

Requirements

Minimum 5 +years of experience in automotive workshop operations
Prior experience in a supervisory or managerial role preferred
Strong knowledge of multi-brand vehicle servicing
Good leadership and team management skills
Excellent communication and customer handling abilities
Ability to work under pressure and meet deadlines
Diploma / Degree in Automobile Engineering or related field
Strong problem-solving and decision-making skills

Competências necessárias

Workshop Operations ManagementTeam LeadershipTechnician Work Allocation / Resource SchedulingMulti-brand Vehicle Servicing KnowledgeQuality Control / Repair MonitoringCustomer Handling and CommunicationSpare Parts Coordination and Inventory LiaisonSafety Compliance and Workshop Hygiene ManagementOperational Reporting and Job Progress TrackingProductivity and Service Efficiency ImprovementProblem Solving and Decision MakingWorking Under Pressure and Deadline Management

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