We're partnering with a leading global customer experience provider to recruit an Operations Customer Expert for an exciting opportunity based in Porto. The position supports the Polish market for a company specializing in road infrastructure management, offering services such as toll collection, asset management, and operation. You will assist customers through direct channels, supporting revenue collection, debt communication, and service inquiries, all while contributing to the achievement of operational objectives.

Your Role

Act as the main point of contact for trucks over 3.5 tons, supporting drivers and logistics companies
Provide assistance via phone and email in both Polish and English, clarifying questions and ensuring accurate toll and revenue collection
Handle debt-related communication and provide service sales when applicable
Clarify customer inquiries regarding road usage and regulations
Contribute to the achievement of the company’s operational and revenue goals
Manage customer information, ensuring it is updated in internal systems

Your Qualifications

Fluent in Polish (spoken and written) with good command of English
Previous experience in customer service, ideally in a transport, logistics, or service industry
Strong communication skills and customer-focused mindset
Capable of handling sensitive customer information with professionalism
Comfortable using digital tools and internal platforms
Willingness to work in a dynamic, fast-paced environment with varying tasks

The Offer

Portuguese employment contract with full social security coverage
22 days paid annual leave plus Portuguese public holidays
Holiday and Christmas bonuses paid monthly as part of salary
Fully paid professional training before starting the role
Meal allowance paid on a card
Health insurance from day one
Modern office location in the Porto area with excellent public transport connections
Optional company accommodation available for eligible international hires

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Competências necessárias

Polish language proficiency (spoken and written)English language proficiency (spoken and written)Customer service in transport/logisticsPhone-based customer supportEmail-based customer supportDebt communication and collections communicationService sales and cross-selling to customersToll and revenue collection operations and accuracyKnowledge of road usage regulations and toll rulesCustomer data management and CRM usageHandling sensitive customer information with professionalismAdaptability and multitasking in a fast-paced environment

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