Senior IT Project Manager – Digital Transformation (Hospitality & Leisure)

Black Pearl is partnering with a leading organization in the UAE within the hospitality, leisure, and lifestyle sector to recruit a Senior IT Project Manager. This role is ideal for a seasoned professional who has successfully led complex digital transformation and system implementation projects, particularly within hospitality, golf, or customer experience-driven environments. Key Responsibilities Project Management & Governance • Lead large-scale, cross-functional transformation projects across operations, finance, marketing, and IT • Develop and manage project plans, timelines, budgets, and risk mitigation strategies • Ensure projects are delivered on time, within budget, and aligned with business objectives • Establish governance frameworks, steering committees, and reporting structures • Drive project methodologies (Agile, Waterfall, or hybrid) and enforce best practices • Manage change control processes, ensuring proper approvals and documentation • Coordinate architecture and integration reviews for new systems Systems Implementation • Oversee full lifecycle implementation of systems such as PMS, POS, CRM, Tee Sheet systems, and ERP integrations • Manage integrations with mobile applications, loyalty platforms, and third-party solutions • Supervise data migration, UAT testing, and post-go-live support • Monitor system performance and lead continuous enhancements Change Management & Adoption • Develop and implement change management strategies to ensure user adoption • Conduct impact assessments and training needs analysis • Facilitate workshops, onboarding sessions, and training programs • Act as a change champion across departments Stakeholder Management • Serve as the key point of contact between business teams, IT, and external vendors • Engage with senior leadership and C-level stakeholders on project progress and risks • Ensure alignment with the organization’s strategic direction Innovation & Continuous Improvement • Support digital transformation and AI-driven initiatives • Identify automation opportunities and process improvements

To be considered for this role, you need to meet the following criteria: • Bachelor’s degree in IT, Business, or related field • PMP, PRINCE2, Agile, or Scrum certification • Minimum 8+ years of experience in IT project management • Proven experience managing transformation projects in the GCC region • Preferred Experience • Exposure to hospitality, leisure, or golf industry systems • Experience with ERP integrations, CRM, loyalty platforms, or digital experience systems • Strong understanding of hospitality operations and customer experience platforms Key Skills • Strong leadership and stakeholder management capabilities • Expertise in SDLC, Agile, and Waterfall methodologies • Experience with tools such as MS Project, JIRA, or ServiceNow • Excellent communication, reporting, and presentation skills • Strong analytical and problem-solving mindset • Vendor and contract management experience • Risk management and governance expertise Why Apply? • Be part of high-impact digital transformation initiatives in the UAE • Work closely with senior leadership and decision-makers • Opportunity to drive innovation across hospitality and leisure operations