Must Have Skills:

Providing Level 2/3 support across servers, M365, Azure, AWS, networking.

Supporting complex real-time monitoring environments.
Part of end-to-end IT support team which also managed projects
Active Directory, Microsoft SCCM, MS Office, Odoo, SAP, BMC Remedy, QuickBooks, MSProjets, Service Now
Java, JavaScript, HTML, CSS, PHP, C++, Python, .Net, C#, SQL, MySQL, Crystal Reports, Apache, IIS. Windows, Linux, Mac OS, IOS, Android
Nice to Have Skills:
Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.
Incident handling (P1/P2 issues) and Proxy clustering and Slow browsing issues, URL filtering (block/allow websites)
Coordinate with Customers’ vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement
Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device
Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers using proxy network
Loading/Reloading of PCs with Customer standard image for deployment.
operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites

Competências necessárias

Microsoft 365 administrationAzure administrationAWS administrationServer administration (Windows/Linux)Networking troubleshootingActive DirectoryMicrosoft SCCMServiceNow / ITSM toolsIncident management (P1/P2)End-user computing lifecycle / break-fix supportImaging and deployment of PCs (loading standard image)Support for real-time monitoring environmentsDisaster recovery and business continuity (operational support)Vendor coordination / hardware vendor liaison

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