Operation Manager (Travel & Tours)

We are seeking a dynamic, experienced, and result-oriented Operations Manager to oversee the daily operations of our Travel & Tours division. The ideal candidate will have strong leadership, customer service, team management, and operational planning skills, with a passion for the travel and tourism industry.

Key Responsibilities

• Oversee daily travel and tour operations, ensuring smooth and efficient service delivery.
• Plan and coordinate domestic and international tour packages, travel itineraries, and transportation arrangements.
• Manage bookings, reservations, ticketing, and coordination with hotels, airlines, transport providers, and other travel partners.
• Lead and supervise the operations team to achieve business objectives.
• Ensure excellent customer service and resolve client complaints promptly.
• Monitor operational costs, revenue, and overall business performance.
• Develop and maintain strong relationships with corporate clients, travel agents, and business partners.
• Ensure compliance with applicable travel and tourism regulations and company policies.

Job Specification

• Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or a related field.
• Minimum 3–5 years of relevant experience in travel and tour operations, including team management.
• Strong knowledge of tour planning, travel arrangements, and destination management.
• Excellent communication, negotiation, leadership, and problem-solving skills.
• Proficiency in MS Office and relevant travel booking systems.
• Ability to work under pressure and deliver results within deadlines.