🌟 We're Hiring: L1 Service Desk Analyst! 🌟

Join our team as an L1 Service Desk Analyst and play a vital role in delivering exceptional technical support to our users. We are looking for a detail-oriented professional with five years of experience who can resolve issues efficiently, maintain high customer satisfaction, and thrive in a fast-paced environment.

📍 Location: Ortigas Center, Philippines

⏰ Work Mode: Work from Office

💼 Role: L1 Service Desk Analyst

What You'll Do:

🖥️ Provide first-level technical support for hardware, software, and network issues

📞 Respond promptly to user inquiries via phone, email, or ticketing system

🔎 Troubleshoot and resolve incidents within defined SLAs

📝 Log and track all service desk requests accurately

🤝 Collaborate with higher-level support teams for escalations

💡 Share knowledge and best practices with colleagues

What We're Looking For:

✅ Minimum 5 years of experience in IT helpdesk or technical support roles

✅ Strong problem-solving skills and attention to detail

✅ Excellent verbal and written communication skills

✅ Ability to work independently in an office environment

✅ Familiarity with ticketing systems and remote troubleshooting tools

If you’re ready to deliver outstanding tech support, apply now and be part of our growing team! 🚀

Competências necessárias

Hardware troubleshootingSoftware troubleshootingNetwork troubleshootingTicketing system usageRemote troubleshooting toolsIncident managementSLA adherenceService desk ticket logging and documentationEscalation handlingKnowledge base contribution and knowledge sharingVerbal communication (phone support)Written communicationCustomer service and user satisfaction focusProblem solvingAbility to work independently / self-management

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