Customer Service Representative

We are seeking a Customer Service Representative to provide professional, responsive assistance to customers and help create a positive experience with our company. This role works directly with customers to answer questions, provide information, understand individual needs, and assist with routine service requests.

The Customer Service Representative will develop a strong understanding of company products and services and use that knowledge to provide clear, accurate information. This position is well suited for someone who enjoys working with people, communicates effectively, and takes a solutions-oriented approach to customer interactions.

Responsibilities

• Communicate directly with customers regarding questions and service needs
  
• Provide accurate information about company products, services, programs, and current offerings
  
• Listen to customer needs and help identify appropriate options or resources
  
• Explain product and service information clearly and professionally
  
• Respond to routine inquiries and assist with basic customer concerns
  
• Help customers navigate available services and company resources
  
• Identify questions requiring additional assistance and connect customers with the appropriate team member
  
• Maintain a professional and helpful approach throughout each interaction
  
• Develop and maintain knowledge of company products, services, and procedures
  
• Follow up with customers regarding outstanding questions or requests when appropriate
  
• Maintain accurate records of customer interactions and relevant information
  
• Gather customer feedback and communicate recurring questions or concerns to the team
  
• Collaborate with other departments to help address customer needs
  
• Follow established customer service procedures and communication standards
  
• Participate in customer-facing programs and company initiatives
  
• Support additional customer service activities as needed
  

Requirements

Bachelor’s degree or 1–2 years of relevant professional experience
Strong verbal and written communication skills
Excellent interpersonal and customer service abilities
Strong listening and problem-solving skills
Comfortable interacting with a variety of customers
Ability to communicate information clearly and accurately
Professional, dependable, and responsive
Strong organization and attention to detail
Ability to manage multiple customer interactions and priorities
Comfortable learning company products, services, and procedures
Previous experience in customer service, hospitality, client services, sales support, or another customer-facing environment is preferred

Benefits

Comprehensive training and ongoing support
Hands-on customer service experience
Professional development opportunities
Collaborative and team-oriented work environment
Exposure to customer support and business operations
Opportunities to develop communication, service, and problem-solving skills
Opportunities for continued growth and increased responsibility


Hoboken, NJ