AR/Billing Specialsit

What You’ll Do

• Manage day-to-day customer billing activities, including required customer documentation and transaction processing.
• Manage incoming credit applications and perform credit investigations for new and existing customers.
• Establish appropriate lines of credit based on customer creditworthiness.
• Set up new customers and billing profiles within RoadOne’s transportation management systems, including TVI.
• Partner with service centers, agents, customers, and management to research and resolve billing issues.
• Respond to customer and internal requests for missing documentation and information related to account setup.
• Manage and resolve billing-related Zendesk tickets submitted by field locations.
• Oversee web billing processes and ensure customer web billing accounts remain accurate and up to date.
• Coordinate customer website credentials and assist with setting up new web billing accounts.
• Prepare reports for management and executive leadership as requested.