Senior Change Management Consultant

Client: Ontario Health Services Cluster
Ministry: Ministry of Public and Business Service Delivery and Procurement
Location: 5700 Yonge Street, Toronto, ON
Work Arrangement: 100% Onsite – 5 days per week
Start Date: October 19, 2026
End Date: March 31, 2027
Openings: 1
Security Clearance: No clearance required
Hours: 7.25 hours/day, Monday–Friday, between 8:00 AM and 5:00 PM, excluding lunch
Submission Limit: 1 candidate
Submission Deadline: October 14, 2026 at 2:30 PM
Position Overview
The Ontario Health Services Cluster is seeking a Senior Change Management Consultant to lead and support change management activities for transformational initiatives within a healthcare/public-sector environment.
The successful candidate will provide senior-level expertise, consulting advice, methodologies, and practical tools to support organizational change, stakeholder engagement, communications, training, adoption, resistance management, and successful implementation of initiatives.
The consultant will work closely with senior leadership, project teams, internal and external stakeholders, and participating partners to identify people-side risks, remove barriers to adoption, build consensus, and ensure change initiatives align with the Ministry's modernization objectives.
Key Responsibilities

• Provide expert change management consulting, guidance, methodologies, frameworks, and tools throughout the project lifecycle.
  
• Develop and implement comprehensive change management strategies, plans, and frameworks.
  
• Develop communication plans, change management strategies, and training plans.
  
• Lead and/or contribute to stakeholder assessments, stakeholder engagement strategies, and resistance management activities.
  
• Develop and implement sponsor roadmaps to support leadership alignment and successful change adoption.
  
• Lead communication, engagement, coaching, training, and other activities required to support organizational change.
  
• Identify and assess change impacts to business processes and technology solutions and develop strategies to drive adoption.
  
• Identify potential people-side risks, anticipated resistance, and barriers to change, and develop mitigation strategies.
  
• Apply a structured change management approach and methodology to assigned initiatives.
  
• Support senior leadership in developing strategies that foster consensus among clients, partners, and stakeholders.
  
• Facilitate stakeholder discussions, workshops, presentations, and group sessions involving diverse internal and external stakeholders.
  
• Ensure change management activities are aligned across participating stakeholders to remove barriers and support successful implementation.
  
• Develop and apply success metrics to measure adoption, utilization, proficiency, and overall change effectiveness.
  
• Assess change outcomes throughout the project lifecycle and develop continuous improvement plans based on adoption and implementation results.
  
• Provide status updates, reports, briefing materials, presentations, proposals, and other communications for senior leadership and corporate governance bodies.
  
• Apply project management fundamentals and understand the project lifecycle when planning and executing change activities.
  
• Work collaboratively with project teams and stakeholders while managing multiple priorities and strict deadlines.
  

Requirements

Mandatory Qualifications & Skills
Candidates must demonstrate the following experience:
1. Change Management Expertise

• Strong experience with change management industry standards, best practices, methodologies, and tools.
  
• Demonstrated experience applying a structured change management approach and methodology to assigned initiatives.
  
• Experience managing change management processes and applying change management best practices throughout project delivery.
  

2. Communication, Change & Training Plans — MUST HAVE

• Demonstrated experience developing:
  
  • Communication plans
    
  • Change management strategies
    
  • Training plans
    
• Experience developing actionable change plans incorporating communications, coaching, training, and/or resistance management activities.
  

3. Stakeholder Engagement & Facilitation — MUST HAVE

• Strong presentation and group facilitation skills.
  
• Ability to work effectively with a diverse group of internal and external stakeholders.
  
• Strong stakeholder engagement and consulting skills.
  
• Demonstrated ability to engage senior leaders, clients, partners, project teams, and other stakeholders.
  

4. Success Metrics & Adoption Measurement — MUST HAVE

• Demonstrated experience defining and measuring success metrics related to:
  
  • Adoption
    
  • Utilization
    
  • Proficiency
    
  • Change effectiveness
    
• Ability to assess change success and develop continuous improvement strategies based on measurable outcomes.
  

5. Healthcare / Clinical Experience

• Demonstrated experience working in a healthcare or clinical environment.
  
• Demonstrated experience supporting stakeholder engagement activities within a healthcare context.
  
• Experience with privacy and security requirements associated with software development in a healthcare or clinical environment.
  

6. Communication & Conflict Management

• Superior written and verbal communication skills.
  
• Strong presentation, reporting, briefing, and facilitation capabilities.
  
• Strong conflict management and interpersonal skills.
  
• Ability to effectively communicate information required for executive decision-making and corporate governance.
  

7. Consulting & Problem Solving

• Strong consulting skills and ability to effectively engage stakeholders.
  
• Strong critical-thinking and problem-solving abilities.
  
• Ability to identify issues, develop practical solutions, and implement those solutions.
  
• Strong customer-service orientation.
  

8. Project Management Understanding

• Experience with project management fundamentals.
  
• Understanding of the project lifecycle and how change management integrates with project delivery.
  

Additional Preferred Experience
The following experience will strengthen a candidate's profile:

• Experience identifying and assessing business-process and technology change impacts.
  
• Experience leading medium-to-large transformational change projects.
  
• Experience developing targeted change management plans covering:
  
  • Communications
    
  • Coaching
    
  • Training
    
  • Resistance management
    
• Experience defining adoption and implementation KPIs and measuring change effectiveness.
  
• Experience working within complex public-sector or highly regulated environments.
  
• Experience preparing executive-level reports, proposals, presentations, briefing notes, and governance materials.
  

Soft Skills
The successful candidate should demonstrate:

• Excellent verbal and written communication.
  
• Strong executive presentation and facilitation skills.
  
• Excellent stakeholder management and relationship-building abilities.
  
• Strong consulting and influencing skills.
  
• Critical thinking and sound judgment.
  
• Strong conflict resolution and negotiation abilities.
  
• Excellent organization and prioritization skills.
  
• Ability to manage multiple activities and competing priorities.
  
• Strong teamwork and collaboration.
  
• Ability to work independently and meet strict deadlines.
  
• Strong customer-service mindset.
  

Healthcare & Public-Sector Context
Experience in a healthcare/clinical environment is particularly important for this assignment. Candidates should be able to demonstrate an understanding of stakeholder engagement within healthcare and the privacy/security considerations associated with technology and software initiatives in a clinical setting.
Public-sector experience is also an asset, particularly experience working with complex stakeholder groups, governance structures, modernization programs, or large transformational initiatives.