ServiceNow Business Continuity Management (BCM) Consultant

• Help design, build and continuously improve the clients online platform.
  
• Research, suggest and implement new technology solutions following best practices/standards.
  
• Take responsibility for the resiliency and availability of different products.
  
• Be a productive member of the team.
  
  
  

Requirements

• Business Impact Analysis (BIA) Engine: Hands-on experience configuring BIA dependency maps, assessment templates, impact scoring models, and RTO/RPO thresholds.
  
• Continuity & Crisis Lifecycle: Experience designing automated continuity workflows, plan templates, tabletop exercise frameworks, and real-time crisis execution checklists.
  
• Disaster Recovery Integration: Strong technical expertise in automating IT asset restoration sequences, backup validation, failover tracking, and service restoration timelines integrated with the ServiceNow CMDB.
  
• Crisis Management Workspace: Expertise in configuring and extending Crisis Management Workspace, mass notifications, scenario-based event maps, and role-based crisis coordination consoles.
  
• BCM Risk & Compliance: Experience integrating BCM with ServiceNow Integrated Risk Management (IRM), compliance assessments, control-gap tracking, and executive resilience dashboards.
  
• Resiliency Integrations: Experience integrating BCM workflows with external monitoring platforms, vendor risk portals, and IT infrastructure tools using ServiceNow Integration Hub, REST, and SOAP APIs.
  
• Knowledge of CSDM, Crisis Notification, and external Emergency Mass Notification (EMN) integrations using MID Server.
  
• Architect Resilience Governance: Own the technical architecture, deployment, database design, and workspace configuration for the enterprise-wide ServiceNow BCM platform.
  
• Infrastructure & Dependency Mapping: Map critical business applications, infrastructure layers, and dependencies into a synchronized resilience model backed by the ServiceNow CMDB.
  
• Risk & Crisis Controls: Define and implement operational risk thresholds, alert boundaries, and crisis orchestration controls to minimize downtime, communication gaps, and business disruption.
  
• Certifications: ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) are required.
  
• ServiceNow CIS – Risk and Compliance (CIS-RC) certification or relevant BCM learning-path validation.
  
  

Benefits

Fixed Term Employment Contract
Work-Life Balance
Flexible Work Mode

What GeekSoft Consulting Offers

• International, collaborative consulting culture with clear career development paths.
  
• Comprehensive Dutch benefits package emphasizing well-being, mobility, and career growth.