Client Relations Associate

We are seeking a personable and motivated Client Relations Associate to support positive customer relationships, represent client products and services, and assist with daily customer engagement initiatives. This position focuses on building rapport with prospective and existing customers, communicating product information, and providing personalized assistance to ensure a professional and positive experience.

The ideal candidate is confident, approachable, and comfortable interacting with individuals in a face-to-face environment. This entry-level position combines relationship building, customer support, and promotional sales activities, offering an opportunity to develop practical experience in client representation, communication, and customer acquisition.

Primary Responsibilities

• Represent assigned client products and services through professional, in-person customer interactions.
• Establish positive relationships with prospective and existing customers.
• Initiate conversations to understand customer interests, preferences, and needs.
• Provide accurate information about client offerings, product features, and service benefits.
• Assist customers with evaluating available products and service options.
• Communicate promotional information and current offerings clearly.
• Build customer confidence through attentive listening and personalized assistance.
• Support customer acquisition efforts through direct engagement and relationship development.
• Identify opportunities to recommend relevant products or services based on customer needs.
• Answer questions regarding products, services, pricing, and purchasing procedures.
• Guide interested customers through available options and appropriate next steps.
• Address routine customer questions and concerns professionally.
• Refer specialized inquiries to appropriate team members for additional assistance.
• Maintain familiarity with assigned client brands, product updates, and promotional initiatives.
• Ensure consistent and accurate client representation during customer interactions.
• Support customer satisfaction through professional communication and follow-through.
• Gather customer feedback and share relevant observations with colleagues.
• Assist with maintaining customer interaction records when required.
• Collaborate with team members to support customer engagement and sales objectives.
• Participate in product training, client briefings, and team meetings.
• Follow established guidelines for customer communication and client representation.
• Complete additional client relations and customer engagement responsibilities as assigned.

Requirements

• High school diploma or equivalent required.
• Previous experience in customer service, sales, retail, hospitality, or another customer-facing environment preferred but not required.
• Strong verbal communication and interpersonal skills.
• Friendly, confident, and professional approach to customer interactions.
• Ability to establish rapport and develop positive customer relationships.
• Strong listening skills and ability to understand customer preferences.
• Comfortable initiating conversations with prospective customers.
• Ability to explain product information and service benefits clearly.
• Customer-focused mindset with strong relationship-building skills.
• Good organizational skills and attention to detail.
• Dependable with effective time management and follow-through.
• Ability to manage multiple customer interactions in an active environment.
• Willingness to learn new products, services, and client representation procedures.
• Comfortable contributing to customer acquisition and sales objectives.
• Ability to work independently and collaborate effectively with colleagues.

Benefits

• Comprehensive onboarding and client-specific product training.
• Supportive and collaborative team environment.
• Ongoing training in customer relations, product knowledge, and professional communication.
• Regular team activities and company events.
• Employee recognition initiatives.
• Opportunities to develop relationship-building, presentation, and customer engagement skills.
• Established tools and resources to support daily client relations activities.

New York, NY