Require a Sales Executive in Lusaka, Zambia

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  Identify, build and maintain strong relationships with senior decision-makers, business leaders, customer experience managers, operations managers, IT teams and other relevant stakeholders.
• Proactively identify organisations and business opportunities where its customer experience and service management solutions can add value.
  
• Generate, develop and qualify new business opportunities and convert prospects into successful sales.
  
• Manage the sales process from initial engagement through to successful deal closure.
  
• Represent our Client  at industry events, professional forums, client meetings, exhibitions and networking functions to build brand visibility and credibility.
  
• Position our Client  as a trusted partner for customer experience, queue management, appointment management and related technology solutions.
  
• Maintain accurate and up-to-date records of relationships, engagements, leads and sales opportunities in the CRM system.
  
• Regularly update the CRM with opportunity status, customer engagements and sales activities.
  
• Develop and maintain an active sales pipeline in line with business objectives and targets.
  
• Provide management with relevant market intelligence, including competitor activity, industry trends, customer requirements and potential business opportunities.
  
• Work closely with technical teams to ensure a smooth internal handover following successful deal closure.
  
• Build long-term relationships with existing and prospective clients to support business growth and customer retention.
  
• Monitor developments in the Zambian market and identify emerging opportunities for our Client ’s solutions.
  
• Participate in periodic sales reviews and provide updates on pipeline development, customer engagements and sales performance.
  
• Maintain a high level of professionalism and integrity in all interactions with clients and stakeholders.
  
• Perform any other sales and business development duties as assigned.
  

Requirements

• Bachelor’s Degree or MBA in Marketing, Business Administration, Sales or a related field.
  
• Professional sales or marketing qualifications will be an added advantage.
  
• Minimum 3 years’ experience in B2B sales, preferably in software solutions, technology, SaaS or other business solutions.
  
• Proven experience in business development, lead generation, pipeline management and converting prospects into successful sales.
  
• Demonstrated ability to achieve or exceed sales targets.
  
• Strong understanding of B2B sales dynamics and the Zambian business market.
  
• Knowledge of customer experience, service management or related technology solutions will be an advantage.
  
• Excellent communication, negotiation, networking and interpersonal skills.
  
• Ability to build and maintain relationships with senior decision-makers and key stakeholders.
  
• Strong strategic and commercial awareness with the ability to identify new business opportunities.
  
• Strong analytical, organisational and reporting skills.
  
• Proficiency in CRM and sales management systems.
  
• Ability to work independently while also collaborating effectively with technical and other internal teams.
  
• Self-driven, commercially focused and able to work under pressure.
  
• Strong time management skills and ability to meet sales targets and deadlines.
  
• High level of professionalism, integrity and commitment to continuous improvement.
  
• Knowledge of relevant industry trends, competitors and market developments.
  
• Valid passport and willingness to travel as required.