Logistics & Delivery Advisor for German or Dutch speakers in Sofia (Hybrid/Remote)

We're partnering with a leading global customer experience company to recruit German and Dutch speaking Logistics & Delivery Advisors for an international logistics support project based in Bulgaria.

This is an excellent opportunity for customer-focused professionals who enjoy problem-solving and delivering outstanding service. In this role, you will help customers with package tracking, delivery inquiries, and logistics-related requests while working in a dynamic international environment. The position follows a hybrid working model, with one week per month in the office in Sofia and the remaining time working remotely.

Your Role:

• Deliver exceptional customer support via phone, email, and chat.

• Assist customers with package tracking, delivery updates, and logistics-related inquiries

• Investigate and resolve delivery issues while coordinating with customers, vendors, and business partners

• Ensure every customer interaction is handled professionally, efficiently, and with a customer-first approach

• Stay up to date with products, services, and internal procedures

• Accurately document customer interactions and case resolutions

• Work closely with internal teams to ensure timely issue resolution

• Maintain high service quality while meeting operational and performance targets

Your Qualifications:

• Native-level fluency (C1/C2) in German or in Dutch

• Good command of English (B2 or above)

• Previous experience in customer support (experience in logistics or delivery support is an advantage)

• Strong communication and interpersonal skills

• Excellent organizational and problem-solving abilities

• Good computer skills, including MS Office and Google Workspace

• High school diploma or equivalent

• Ability to multitask and perform well in a fast-paced environment

• Customer-oriented mindset with strong attention to detail

The Offer:

• Hybrid working model – work remotely with one week per month in the office in Sofia

• Relocation support for candidates moving to Bulgaria

• Fully paid onboarding and training

• Stable full-time employment

• Career growth and development opportunities within an international organization

• Additional private health insurance

• Access to a wide range of employee benefits and wellbeing programs

• Employee referral bonus program

• Positive, multicultural, and supportive working environment

• Continuous learning and professional development opportunities

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