Telecaller

Job Title: Tele caller – Operations Support

Location: Kirti Nagar, New Delhi

Salary: INR 1,80,000 – INR 3,00,000 per annum

Employment Type: Full-Time

About our client:

Our client is a fast-growing fintech company offering services such as Domestic Money Transfer (DMT), AEPS, Bill Payments, POS Machines, CMS, and other digital financial solutions.  We are looking for a confident and customer focused Telecaller to support our operations team and ensure smooth communication with customers and partners.

• Key Responsibilities
• Calling & Customer Communication

∙Make calls to customers, retailers, and channel partners

∙Explain company products like DMT, AEPS, Bill Payments, POS, etc.

∙Follow up on pending documents, KYC, and operational requirements

? Operational Support

∙Coordinate with the operations team for onboarding and updates

∙Collect and update customer/partner information in the system

⚠️ Issue Resolution

∙Identify customer concerns and escalate when required

∙Ensure proper follow-up until resolution

? Reporting

∙Maintain daily call records, feedback, and follow-ups

∙Share updates and insights with the operations team

✅ Requirements

Experience

∙6 months to 2 years in telecalling / customer service / telesales

∙Fintech or banking experience is a plus

Education

∙Preferred: Graduate

Skills

∙Good communication skills in Hindi (basic English is a plus)

∙Confident and customer-friendly approach

∙Strong follow-up and coordination skills

∙Basic knowledge of fintech services (preferred)

✨ Why Join Us?

∙Work with a growing fintech company

∙Learning and career growth opportunities

∙Supportive team environment

∙Incentive