IT Service Management Specialist

Job Description

This position is responsible for monitoring job flows controlled by the CA Workload Automation DE (dSeries) scheduling system. The jobs being run executed on either a z/OS mainframe, UNIX, or PeopleSoft server.

The position preferably requires knowledge of tools and utilities that run under z/OS, PeopleSoft, and/or UNIX. The technician must be able to respond quickly to job failures by determining the general cause of the problem and contacting the appropriate on-call staff member for remediation.

The candidate will also be required to occasionally migrate software to the production and/or test environments. Other duties included documenting problems, setting up job flow dependencies, and executing/troubleshooting test flows.

Requirements

Requirements

Preferred Skills

• Extensive experience working in Production Control with mainframe or mid-range computer
  
• Familiarity with establishing job dependencies
  
• Experience troubleshooting JCL errors, using GDGs, and utilities such as File-AID and IDCAMS
  
• Knowledge of CA Workload Automation DE or similar enterprise scheduling package
  
• Knowledge of z/OS JCL and TSO/ISPF
  
• Experience with mainframe compile, link, and bind procedures
  
• Familiarity with file transfer protocols such as FTPS and/or Connect: Direct
  
• Excellent communication (oral and written), interpersonal, organizational, and analytical skills
  
• Strong understanding of standard SDLC methodologies
  
• Knowledge of IMS, D82
  
• Knowledge of UNIX
  
• Knowledge of PUTTY, WinSCP
  
• Familiarity with Rational Tools (ClearQuest and ClearCase)
  
• Familiarity with MS-Word and Excel
  
• Knowledge of PeopleSoft People Tools (Process Monitor)
  

Experience

• 3 - 5 years of related scheduling experience with a Windows-based scheduling system.
  
• 5 years' experience escalating and documenting critical job failures and schedule problems.
  
• 5 years of experience with hands-on work with executing and performing preliminary troubleshooting activities involving: scheduler, batch processes, and cycle flows.
  

Minimum Qual Requirements

1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;
   
2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations;
   
3. Education and/or experience which is equivalent to "1" or "2" above.
   

Hours/Shift: This position is a 3-day work week, consecutive days, 7:30 a.m. until 8:00 p.m. and includes weekends and holidays. The days worked rotate on a predetermined schedule:

• 4 weeks Mon thru Wed
  
• 4 weeks Thu thru Sat
  

Benefits

Benefits

The City of New York offers a comprehensive set of benefits and programs to employees, including:

• Health insurance
  
• Pension plan
  
• Deferred Compensation Plan with 457, 401K and Roth IRA options
  
• Pre-tax Commuter Benefit program
  
• Pre-tax Flexible Spending Accounts programs
  
• Prescription drug coverage
  
• Dental benefits
  
• Vision care benefits
  
• Additional benefits through District Council 37 – Local 2627, the union that represents employees in this title.
  

The benefits overview also specifies NYCERS Tier 6, Social Security, NYCE IRA, annual/sick leave, and 12 holidays per year.

Salary & Schedule

Salary: $77,000.00 to $87,000.00 annually, commensurate with experience.