Copy of Hexaware technology

Customer Support – Voice Process Handle inbound and outbound customer calls professionally. Resolve customer queries, complaints, and service requests efficiently. Provide accurate information regarding products and services. Maintain high levels of customer satisfaction and service quality. Document customer interactions in CRM systems. Escalate complex issues to relevant teams when required. Meet productivity, quality, and compliance metrics. Follow company policies and process guidelines.

Requirements

Required Skills Customer handling skills Communication skills Sales and persuasion skills Problem-solving ability CRM handling MS Office basics Multitasking ability Time management

Qualifications

Qualification Graduate in any discipline preferred. Undergraduates may be considered depending on process requirements. 12th pass candidates may be eligible for selected processes.