Investment Services Specialist

Investment Services Specialist

Build your career in the banking industry within a dynamic professional environment where you will support investment advisors and contribute to delivering an exceptional client experience. Enjoy a permanent full-time position with comprehensive benefits, a generous paid time off program, and a collaborative on-site work environment.

What is in it for you:

• Annual salary of 65K-75K.
• Permanent daytime position.
• 37.5-hour work week.
• On-site work, 5 days per week.
• Start time of 8:00 am, 8:30 am, or 9:00 am, depending on team needs.
• Comprehensive benefits package.
• Retirement plan after 6 months of service.
• Employee share ownership program.
• Employee wellness program.
• Access to TELUS Health services.
• 16 vacation days per year.
• 5 personal days.
• 10 paid sick days.
• Reimbursement of job-related training expenses.

Responsibilities:

• Deliver exceptional client service by supporting one or more investment advisors with periodic client portfolio reviews to validate client needs, risk profiles, and applicable investment programs.
• Gather research and product information from internal and external sources.
• Process client transactions according to client or advisor instructions.
• Maintain current knowledge of regulations and trading activities applicable to client accounts.
• Follow up with clients regarding outstanding regulatory documentation.
• Maintain accurate client records and information in the appropriate systems.
• Review daily transactions and data entries to ensure accuracy and timely processing.
• Respond promptly to client inquiries, resolve issues, process transactions accurately, and escalate matters when required.
• Issue instructions for withdrawals, deposits, swaps, and transfers in accordance with client or advisor directions.
• Accurately document all client interactions.
• Understand the documentation requirements for various client account types.
• Support marketing initiatives by identifying opportunities to gather additional assets or increase revenue from existing clients.
• Assist with the organization of client events, including seminars, conferences, and appreciation events.
• Maintain or coordinate electronic marketing activities.
• Manage the approval process for marketing communications and mass mailings.
• Support business growth by reviewing restricted accounts, monitoring commissions and payouts, and participating in the Bank referral process.
• Prepare, analyze, and present reports, recommendations, financial plans or concepts, insurance proposals, and annual transaction summaries for advisor review.
• Recommend improvements to operational processes, client value creation, and the effective use of specialist teams.
• Build effective working relationships with team members and internal partners.
• Actively participate in team meetings, share knowledge, and contribute to the development of team members.
• Perform all duties in compliance with applicable regulations, internal policies and procedures, compliance requirements, and risk management practices.

What you will need to succeed:

• Postsecondary diploma.
• Meet all applicable education, examination, and training requirements to obtain licensing and registration as an Investment Representative with the Canadian Investment Regulatory Organization (CIRO).
• 1 year of experience in a similar role.
• Bilingual in English and French to support investment advisors and provide client service in both languages.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Ability to take initiative and work independently.
• Ability to meet deadlines.
• Understanding of industry regulations or the organization's compliance requirements.
• Ability to follow advisor instructions regarding client trading activities.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.