Senior ServiceNow Developer

Job Title: Senior ServiceNow Developer
Work Arrangement: Onsite
Location: Washington, DC 20002
Employment Type: Contract
Engagement Type: W2 or 1099 only. No corp to corp.
Final Interview: In person

Position Summary

Dhaka Technologies Limited Company is hiring on behalf of its client, a District of Columbia public school system, for a Senior ServiceNow Developer to support the development, administration, and ongoing enhancement of the district's ServiceNow platform within the Office of Data and Technology.

This is a hands on role configuring, maintaining, and evolving ServiceNow to support district wide business processes across multiple modules, including but not limited to Source to Pay (S2P), Human Resources Service Delivery (HRSD), IT Service Management (ITSM), and IT Asset Management (ITAM).

The ideal candidate brings strong platform fundamentals, experience supporting enterprise workflows, and the ability to partner effectively with non technical stakeholders across a large public sector organization. The Senior ServiceNow Developer ensures solutions are scalable, user centered, secure, and aligned to district operational priorities, while supporting continuous improvement of service delivery across central office and school based teams.

Key Responsibilities

• Serve as a primary administrator for the district ServiceNow instance, supporting day to day service operations and maintenance.
  
• Configure and maintain ServiceNow applications, including forms, lists, workflows and flows, notifications, and reporting.
  
• Support development and enhancement activities across multiple ServiceNow modules, including ITSM, HRSD, S2P, and others available on the platform.
  
• Design and maintain Service Catalog items and end to end workflows using Flow Designer, approvals, task routing, and notifications.
  
• Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform aligned approaches.
  
• Coordinate with the District central technology office for development, changes, and support.
  
• Ensure configurations follow ServiceNow best practices, prioritizing configuration over customization and maintaining upgrade readiness.
  
• Troubleshoot platform issues, resolve defects, and support continuous improvement through analysis and refinement of existing processes.
  
• Develop and maintain technical documentation, including configuration details, process flows, and user guidance.
  
• Partner closely with internal IT teams, vendors, and ServiceNow partners as appropriate.
  

Requirements

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, a related field, or equivalent professional experience. Required.
  
• Hands on ServiceNow administration experience, including ownership or co ownership of a ServiceNow instance. Required, 10 years.
  
• Proficiency in JavaScript for ServiceNow scripting, including business rules, client scripts, and UI policies. Required, 10 years.
  
• Strong foundational knowledge of the ServiceNow platform, including forms, lists, tables, and dictionary configuration, business rules, and client scripts. Required, 8 years.
  
• Knowledge of UI policies and UI actions, roles and Access Control Lists (ACLs), update sets, and platform administration. Required, 8 years.
  
• Experience integrating ServiceNow with external systems via REST and SOAP APIs. Required, 8 years.
  
• Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports. Required, 8 years.
  
• Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps. Required, 8 years.
  
• Experience working in a public sector, K-12, education, or other highly regulated environment. Required, 8 years.
  
• ITIL Foundation certification or equivalent ITSM process knowledge. Required.
  

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD). Highly desired.
  

Additional Requirements

• This position is onsite in Washington, DC. Remote and hybrid work are not available.
  

Work Authorization

Applicants must be authorized to work in the United States.

How to Apply

Send your resume to talent@dhakatech.us. Please include the job title in the subject line of your email.