Credit/Collections Coordinator I

Credit/Collections Coordinator I-Hybrid 2x a month only

About the Role

The Collection team within theOrder to Cash (O2C)department is responsible for the timely collection of outstanding balances, accurate review of credit limits and payment terms, and effective credit risk management for customers across various business areas.

Key Responsibilities

Credit Reviews & Risk Assessment

• Conduct credit reviews and provide risk assessments based on internal and external factors.
• Review credit limits and payment terms in line with Global Credit Policy (GCP) and SOX requirements.
• Monitor political and economic risks and provide recommendations to the Regional Head of Credit Control.
• Support and mentor Credit Controllers and ensure compliance with operating procedures.

Payment Terms

• Review requests for extended payment terms in accordance with company policies.
• Support and train Junior Credit Controllers in handling payment-term requests.
• Coordinate with Sales regarding payment-term escalations.

Debt Management

• Manage overdue accounts and conduct collection activities through customer communication, statements, and dunning procedures.
• Coordinate with relevant departments to resolve customer disputes.
• Escalate unresolved accounts and ensure timely referral of appropriate cases to Legal.
• Monitor debt-management effectiveness and mentor Junior Credit Controllers.

Stopped Orders

• Review daily stopped-order reports and assess customer payment status and credit risk.
• Make recommendations regarding order releases or holds based on credit policy.
• Escalate customer payment risks and support the team in managing stopped orders.

Reporting & Operations

• Prepare reports on overdue balances and key accounts.
• Identify opportunities to improve processes and share best practices.
• Support team priorities, ad hoc projects, testing activities, and recruitment.
• Maintain effective relationships with Sales and other related departments.
• Review and update management reports according to business requirements.

System Enhancements & Testing

• Act as a key user for projects affecting Credit Control systems.
• Participate in system testing and complete User Acceptance Testing (UAT).
• Communicate system changes and updates to end users.
• Track and follow up on system issues and associated risks.

Team Management

• Support staff development, performance reviews, KPIs, and personal development plans.
• Assist the Credit Manager/Supervisor with operational management and team development.
• Support employee-related processes in coordination with relevant company departments.

Other Duties

• Perform other duties as assigned by theManila Head of O2C.