Salesforce SPIFF / Incentive Compensation (ICM) Configuration Lead

This is a remote position.

Salesforce SPIFF / Incentive Compensation (ICM) Configuration Lead

Level:Senior Consultant / Configuration Lead

Experience : 6–10+ years Salesforce, incl. 3+ years hands-on SPIFF / ICM configuration

Location &engagement :Onshore (US business hours) preferred for go-live & hypercare; offshore backup

Reports to Delivery Lead / Solution Architect

Team SPIFF pod — primary plus 1–2 cross-trained backups (no single-point dependency)

Role summary

Configure, troubleshoot and stabilize Customer Salesforce SPIFF incentive-compensation solution — plans, crediting, rules engine, statements, approvals and payout — and drive the payout-reconciliation accuracy that Wave-1 validation currently lacks, operating with rigorous release discipline in a production-first environment.

Key responsibilities

• Configure and maintain SPIFF compensation plans: payee-based crediting, pay-component codes (e.g. ATTGP, ATTSLS, ATTUNITS, ASP, BON, HRDAVG, PPR), eligibility rules, rules engine and quota groups.
• Build and validate commission statements, approval workflows and payout logic; ensure attainment (MTD / OTA) calculations reconcile to source data.
• Diagnose and resolve payout mismatches — quota, actuals and gross-earned discrepancies — and lift validation match-rates toward target across LOBs.
• Manage OTA log reloads, month-to-date sales batches and platform-event-driven recalculations.
• Operate safely in a single Dev/UAT/Production environment: strong change control, migration discipline and no-regression testing.
• Log, track and resolve Salesforce platform cases; partner with Salesforce Support on product defects and escalations.
• Document configuration patterns, the plan catalog and runbooks; cross-train a backup to eliminate single-person dependency.
• Support UAT, cutover and hypercare for Wave-1 (Advanced Surgery, Infusion Systems) and subsequent waves.

Must-have qualifications

• 6–10+ years Salesforce delivery, including 3+ years hands-on Salesforce SPIFF / Incentive Compensation Management configuration — or equivalent ICM (Varicent, Xactly, SAP CallidusCloud) with a clear path to Salesforce SPIFF.
• Deep command of crediting rules, quota and attainment logic, tiered / accelerated payouts, split and overlay crediting, and commission-statement design.
• Demonstrated payout reconciliation and validation against legacy systems or calculator baselines.
• Comfort operating in production-first environments with disciplined release management.
• Strong data skills — SOQL, data loads, and structured reconciliation.