Dutch/German-Speaking Customer Support Advisor – Financial Services | Athens

We’re partnering with a leading international customer experience company to recruit Dutch and German Speaking Customer Support Advisors for a well-established financial technology platform in Athens, Greece.

In this role, you will provide customer support to German or Dutch -speaking customers, depending on the language you speak, via phone, email, and live chat. You will assist with payment inquiries, financing options, billing issues, refunds, and account management, ensuring a smooth and positive customer experience.

This is an excellent opportunity for candidates with strong communication skills, a customer-focused mindset, and an interest in financial technology who are looking to develop their careers in a dynamic, international environment.

 

Your Role:

• Provide professional customer support to German or Dutch speaking users, depending on the language you speak, through inbound calls, live chat, and email

• Assist customers with enquiries related to payments, financing options, and financial services

• Guide users through online checkout procedures and available payment methods

• Explain financing agreements, payment schedules, and account-related information clearly and accurately

• Support customers experiencing billing issues, payment difficulties, or account verification problems

• Handle refund requests, payment disputes, and chargeback-related enquiries

• Identify customer needs and provide accurate, efficient, and personalised solutions

• Troubleshoot common technical and account-related issues

• Manage complaints and challenging situations professionally and empathetically

• Identify complex cases and escalate them to the appropriate support teams

• Document customer interactions accurately and maintain up-to-date records in internal systems

• Follow established security, compliance, and data protection procedures

• Contribute to customer satisfaction and the achievement of individual and team performance objectives

 

Your Qualifications:

• Proficiency in at least one of the following languages: Dutch or German at C1 level or higher, with excellent written and spoken communication skills.

• English proficiency at C1 level or higher

• Minimum high school diploma or equivalent qualification

• Excellent communication skills and a customer-oriented approach

• Strong problem-solving abilities and attention to detail

• Interest in financial services, digital payments, and financial technology

• Ability to handle customer complaints and sensitive financial enquiries professionally

• Comfortable using computers, digital platforms, and customer support tools

• Ability to communicate clearly through telephone, email, and live chat

• Positive, proactive, and adaptable attitude

• Ability to work independently and collaborate effectively within a team

• Previous experience in customer service, technical support, contact centres, or financial services will be considered an advantage but is not mandatory

• Availability to work rotating shifts from Monday to Sunday, between 09:00 and 19:00

• Willingness to work on-site in Athens

• Greek tax identification number (AFM) and social security number (AMKA) required for candidates joining the project

 

The Offer:

• On-site position in Athens, Greece

• Full-time employment, 40 hours per week

• Rotating shifts from Monday to Sunday, between 09:00 and 19:00

• Initial training scheduled from Monday to Friday, between 09:00 and 18:00

• Standard employment contract with a six-month probation period

• Additional language allowance for Swedish-speaking employees

• Performance-based bonus opportunities after three months of employment

• Welcome bonus after three months of employment

• Additional retention bonus after six months of employment

• Meal allowance for each working day through a prepaid benefits card

• Private health insurance from the first day of employment

• Annual leave entitlement in accordance with Greek employment legislation

• Christmas bonus equivalent to one monthly salary, subject to applicable Greek employment rules

• Easter and summer bonuses, each equivalent to half a monthly salary, subject to applicable Greek employment rules

• Greek public holidays and applicable compensation for work performed on public holidays

• Relocation assistance for eligible candidates moving to Greece

• Travel arrangements and airport pick up support for eligible relocating candidates

• Four weeks of temporary accommodation provided upon relocation

• Assistance with obtaining the necessary Greek employment documentation

• Access to an online learning platform and professional development resources

• Opportunity to develop specialised knowledge in digital payments and financial services

• Multicultural, professional, and collaborative working environment

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