Require a Collections Officer Intern in Lusaka , Zambia

Follow company standards and ensure high quality and productivity of job performance.

• Maintain good customer service.
• Follow internal rules/policies/guidelines.
• Contact debtors by telephone and email regarding the collection / recovery of overdue amounts on accounts. Updating client’s feedback on ERP system.
• Attend to walk-in clients for queries/payment arrangements.
• Follow up on promise to pay and payment commitment cases to ensure a positive resolution of actual payment.
• Negotiate, set up and monitor payment arrangements in accordance with delegations and procedures by form of payment in full, settlements and / or payment arrangements.
• Meet monthly collection targets as assigned by management.
• Keep track and ensure all incoming payments are assigned/flagged.
• Ensure all loans above 90 days delay are terminated.
• Refer matters to legal for legal recovery action where necessary.
• Provide ad-hoc activities when required.
• Tracking and communicating error deductions with partners and handling all related issues as per line manager requests.
• Generate ideas and suggestions for collections strategies improvements.
• Being up to date with newest procedures and all job-related updates.
• Being able to multitask and work in a fact pace environment.

Requirements

• minimum Diploma In any business course a degree will be added advantage.
• 0 Years relevant field experience – Computer literacy in Microsoft office (Word, Excel, Outlook)
• Meet daily /weekly /monthly targets
• Make outbound calls in accordance with predetermined schedules
• Ability to analyze and interpret account and all client documents
• Ability to multitask and work in fast-paced environment
• Approachable personality with problem solving skills
• Accuracy in data capturing
• Target driven
• Persistence
• Team Player
• Good Communications Skills
• Attention to Detail
• Problem solver
• Good negotiation skills