Job Description:

We are hiring experienced resources for a Service Desk Management (Voice) role with a leading multinational company in Bangalore. The role involves managing service desk functions, acting as a single point of contact for service users, and delivering high-quality customer support across multiple service channels.

Key Responsibilities:

Manage one or more customer service or service desk functions
Act as the primary point of contact for users reporting issues, requesting information, access, or other services
Provide customer support through voice, digital, self-service, and automated channels
Ensure timely issue resolution in line with SLA and process guidelines
Deliver excellent customer service and maintain service quality standards

Requirements

Experience:

Experienced candidates preferred

Education:

Graduation is mandatory
IT graduates preferred with basic troubleshooting knowledge

Language Requirement:

Excellent verbal communication skills
Proper email etiquette
No MTI (Mother Tongue Influence)

Other Requirements:

Strong problem-solving and analytical skills
Excellent customer service skills
Willingness to work in night shifts
Work From Office only

Other details regarding this job:

· Location: Bangalore (Work From Office only)

· Age Criteria: Open / As per company policy

· Gender: Male & Female candidates can apply

· Eligibility: Graduation is mandatory/ IT graduates preferred

· Graduating Year: Any year of pass-out (No restriction)

· Shift: Night shifts

· Payroll: Direct payroll of the company (MNC)

· Communication: Excellent verbal English communication required

· Proper email etiquette is mandatory

· No Mother Tongue Influence (MTI)

· Salary: ₹28,000 CTC

· Relocation: Relocation is not available.

Benefits

Salary: ₹28,000 CTC
Both-way cab facility
Provident Fund (PF)
Employee State Insurance (ESI)
Opportunity to work with a leading MNC

Vereiste vaardigheden

Voice-based customer supportOmnichannel support (voice, digital, self-service, automated)Service desk / incident managementSLA adherence and timely issue resolutionBasic IT troubleshootingCustomer service and service quality maintenanceExcellent verbal English communication (clear speech, no MTI)Professional email etiquette and written communicationProblem-solving and analytical skillsSingle point of contact / stakeholder coordinationHandling user information and access requestsProcess compliance and following service guidelinesShift work adaptability (night shifts)

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