Assistant Operations Manager

Job Summary:

Level 4 Transit is a 5-star Non-Emergency Medical Transportation (NEMT) company that is experiencing tremendous growth! So we are seeking an adaptable, hands-on Assistant Operations Manager to join our leadership team. In this multifaceted role, you will split your time between office-based scheduling and dispatch operations, local fleet oversight, new client marketing and outreach, and administrative compliance. You will also serve as a key backup driver when needed to ensure zero service disruption.

You will report directly to the Operations Manager and play a pivotal role in operational efficiency, client growth, and driver support.

Key Responsibilities

Scheduling & Dispatch Operations

• Oversee daily dispatch operations, optimizing routes for efficiency, safety, and on-time performance.
  
• Manage driver master schedules, shift coverage, meal/rest break compliance, and time-off requests.
  
• Monitor real-time GPS tracking and transit software to handle live rerouting, traffic delays, and emergency adjustments.
  
• Support dedicated schedulers/dispatchers and serve as point of contact for field drivers during operational hours.
  

Fleet Management & Field Work

• Conduct regular physical inspections of fleet vehicles to verify cleanliness, safety gear, and mechanical condition.
  
• Schedule and coordinate preventive maintenance, annual inspections, repairs, and vendor servicing to minimize downtime.
  
• Manage vehicle check-in/check-out logs, fuel card reconciliation, and registration compliance.
  
• Respond on-site to vehicle breakdowns, accidents, or complex field delays as needed.
  

Administrative & Compliance Support

• Maintain driver qualification files, Department of Transportation (DOT) compliance records, and Hours of Service (HOS) logs.
  
• Assist with driver recruitment, background checks, initial onboarding, and field road-testing.
  
• Other administrative tasks as the role grows.
  

Client Marketing & Business Outreach

• Identify and reach out to prospective regional clients (businesses, schools, event planners, healthcare facilities, or logistics partners).
  
• Assist in developing local marketing campaigns, promotional materials, and digital outreach efforts.
  
• Conduct sales presentations, prepare service quotes, and manage onboarding for new corporate accounts.
  
• Maintain and grow relationships with existing clients to encourage repeat business and account expansion.
  

Backup Driving

• Safely step in as a backup driver during peak hours, unexpected call-outs, or emergency coverage.
  

Requirements

Qualifications & Requirements

• Experience: 1-3 years of combined experience in transportation dispatch, fleet management, and administrative support. Prior exposure to marketing, sales, or customer relationship management (CRM) is a strong plus.
  
• Licensing:
  

• Must hold a Texas driver's license.
  
• Clean driving record, clean criminal record, and able to pass a drug screening.
  
• Complete specific driving and other training/certifications as required.
  

• Technical Skills: Proficiency with dispatch and routing software, CRM tools (e.g., HubSpot, Salesforce, Zoho), and proficient with Microsoft Office applications.
  
• Soft Skills: Exceptional organizational ability, strong interpersonal and sales communication, and quick problem-solving skills under pressure.
  
• Physical Requirements: Ability to conduct physical vehicle inspections outdoors in varying weather and push a client of 350 lbs up a wheelchair ramp and secure them in the vehicle.
  
• Time Flexibility: Operations runs from 4AM - 7PM and may require some of your attention outside of standard hours including weekends.  Management will workout schedule to accommodate points of escalation for the front line team.
  

Benefits

• W2 role with productivity incentives anticipated to increase pay $5K to $10K per year.
  
• Two weeks PTO
  
• Hybrid work arrangement (home, field, office)
  
• Company vehicle provided for business use
  
• Other benefits to be introduced as company grows