Required Skills

ServiceNow ITOM
CMDB implementation, governance, and maintenance
Common Service Data Model (CSDM)
Vulnerability Response
Security Incident Response (SIR)

Certifications

Current ServiceNow Certified System Administrator (CSA) – Mandatory
Certified Implementation Specialist (CIS) – Preferred

The ideal candidate should have strong hands-on experience in implementing and supporting ServiceNow ITOM and Security Operations modules, as well as expertise in CMDB health, CSDM adoption, and service mapping. The resource should be capable of engaging with business and technical stakeholders and delivering quality outcomes

Vereiste vaardigheden

ServiceNow ITOMServiceNow Security OperationsCMDB implementationCMDB governanceCMDB maintenanceCMDB health monitoringCommon Service Data Model (CSDM) adoptionVulnerability Response (ServiceNow VR)Security Incident Response (SIR)Service MappingServiceNow Certified System Administrator (CSA)Certified Implementation Specialist (CIS)Stakeholder engagement (business and technical)ServiceNow implementation and support

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