Coffee Customer Service Representative

Do you enjoy an energetic sales environment and working with interesting, industry-leading products? We are recruiting an Inside Sales Representative on behalf of a growing Canadian specialty coffee and equipment retailer. The company offers a curated selection of espresso machines, grinders, accessories, and locally roasted coffee, with a strong focus on expert advice and customer education. You don't need prior coffee experience for this role, although interest in this space is important. This is an in-person position based in the showroom, where you will also assist customers through web chat and phone inquiries related to online orders.

Hours & Schedule

Option 1 (Preferred): 6 days a week / 45 hours

• Monday-Friday: 9:00am - 5:00pm
  
• Saturday: 11:00am - 4:00pm
  

Option 2: 5 days a week / 37 hours

Saturday is required, but you will receive a day off during the week.

Responsibilities

• Help customers via phone, email, chat, and in-person—answering questions, recommending equipment, and guiding purchases.
  
• Greet walk-in customers in our showroom, demo coffee machines, and create a welcoming, informative experience through professional customer interactions and presentations.
  
• Handle in-store transactions (cash, debit, credit) with care and accuracy.
  
• Build your knowledge of coffee, espresso machines, grinders, and accessories so you can provide expert advice and help customers use and maintain their equipment.
  
• Support other departments when needed during busy times—you're a team player.
  

Requirements

• Customer service or sales skills across phone, email, chat, and in-person interactions.
  
• Strong communication skills and a welcoming, professional approach with customers.
  
• Comfortable learning about coffee, espresso machines, grinders, accessories, and equipment maintenance.
  
• Able to process cash, debit, and credit transactions accurately.
  
• Willing to support other departments during busy periods.
  
• Available to work Saturdays and one of the schedules listed above.
  
• A strong interest in coffee and enthusiasm for learning about coffee products are required; prior coffee industry experience is an asset but not required.
  

Benefits

• $20/hour to start, with strong potential for future growth.
  
• Full benefits after 3 months (medical, dental, vision).
  
• Paid vacation: 2 weeks in year one, 3 weeks after that.
  
• Paid lunch breaks
  
• Stable, full-time work in a company that values your input and love for coffee.
  

Similar Job Titles

• Inside Sales Representative
  
• Customer Experience Associate
  
• Customer Service Agent
  
• Customer Care Representative
  

After the prospective employer extends a conditional offer of employment, we may ask the successful candidate to consent to employment verification and a criminal record check relevant to the responsibilities of the position. We complete these checks on behalf of the prospective employer, and any information obtained will be assessed in accordance with applicable law.

We may use artificial intelligence during certain parts of the recruitment process to screen, assess, or select applicants. Accommodation is available upon request for applicants with disabilities throughout the recruitment process. We thank everyone who applies. We are committed to communicating quickly, often, and well, and we will contact all applicants within five business days. No phone calls, please. IND1