Senior Support Executive

1. Support Ticket Resolution:

Resolve a minimum of 60 support tickets per day.

Maintain an average resolution time of less than 5 hours.

Follow Standard Operating Procedures (SOP) for all support ticket resolutions.

2. App-Related Tasks:

Complete all app-related tasks as per SOP with 99% accuracy by the next day (R+1 day).

Ensure the accuracy of 99% of data entered for app-related formalities.

3.Admission Formalities:

Complete all admission formalities as per SOP within the next day (A+1 day).

Ensure the accuracy of 99% of data entered for admission formalities.

4. Registration Formalities:

Complete all registration formalities as per SOP within the required timelines.

Ensure the accuracy of 99% of data entered for registration formalities.

5. Team Training and Assessment:

Conduct team assessments three times a month.

Allocate work and solve doubts as per company SOP.

Ensure team members are trained and their work aligns with company SOP.

6.Subordinate Supervision and Achievement:

Ensure subordinates carry out their work diligently.

Assist subordinates in achieving their Key Result Areas (KRA).

Benefits

Competitive Salary and Benefits