Job Location: Thane, Manpada

Immediate-30 days of Joining

6 Days of working (Mon-Sat), General Shift

Permanent Role, Start-up Culture

Key Responsibilities:

Handle Customer Inquiries: Respond to customer calls, emails, and chats in a timely and professional manner.
Resolve Customer Issues: Troubleshoot and resolve customer complaints, concerns, and issues promptly and efficiently.
Provide Product/Service Information: Educate customers on product features, benefits, and usage.
Process Customer Requests: Handle customer requests, such as order cancellations, returns, and exchanges.
Maintain Customer Records: Update customer information and interaction history in our CRM system.
Collaborate with Internal Teams: Work with sales, marketing, and operations teams to resolve customer issues and improve overall customer experience.
Meet Performance Targets: Achieve customer satisfaction, first-call resolution, and other performance targets.

Requirements

Education: High school diploma or equivalent required; degree in a related field (e.g., customer service, communications) preferred.
Experience: 1-2 years of customer service experience, preferably in a call center or customer-facing environment.
Skills:
Excellent communication, listening, and problem-solving skills.
Strong customer service and conflict resolution skills.
Ability to work in a fast-paced, dynamic environment.
Proficiency in CRM software and Microsoft Office applications.
Fluency in English (written and verbal); additional language skills a plus.

Benefits

What We Offer:

Competitive Salary: Based on experience and performance.
Benefits: Health insurance, paid time off, and opportunities for career growth and development.
Training: Comprehensive training program to ensure your success in the role.

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, please submit your application, including your resume and cover letter.

Vereiste vaardigheden

Multichannel customer communication (phone, email, chat)Customer issue resolution and troubleshootingConflict resolutionActive listeningProduct/service knowledge and customer educationOrder, cancellation, returns and exchanges processingCRM software usage and customer record managementMicrosoft Office applications proficiencyCross-functional collaboration with sales, marketing and operationsMeeting performance targets and KPIs (CSAT, first-call resolution)Adaptability and time management in a fast-paced environmentFluency in English (written and verbal)

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