Senior Manager / SME - Payments Operations

Senior Manager / SME - Payments Operations 

Location: Delhi — Saket
Work Model: 4 days WFO
Team: Money Movement | 24×7 Operations
Role: Payments SME + People Manager

Role Overview

This role will drive cross-border payments operations and transformation, with a focus on international payment flows, SWIFT, and local payment rails. The role involves overseeing and improving the end-to-end payments lifecycle, including payment initiation, processing, routing, investigations, tracking, reconciliation, and settlement.

What You'll Own:

1. Cross-Border Payments SME

• End-to-end operational knowledge of cross-border payments
  

• SWIFT messaging, payment flows, correspondent banking, local payment rails
  

• MT / ISO 20022 messaging
  

• SWIFT GPI / UETR tracking, traceability, exception handling
  

• Correspondent banks, nostro/vostro accounts, local clearing
  

• Payment investigations, recalls, amendments, returns, rejects, repair cases
  

• SME for Operations, Product, Engineering, Treasury, banking partners
  

2. 24×7 Money Movement Operations

• Lead 24×7 payment processing function
  

• Manage up to 10 direct reports across shifts
  

• Own SLAs, productivity, quality, risk metrics
  

• Maker-checker, control, escalation mechanisms
  

3. Automation & Transformation

• Own end-to-end automation agenda
  

• Partner with Product/Engineering on scalable automation
  

• Drive straight-through processing (STP)
  

4. SOPs, Controls & Operational Excellence

• Build SOPs for payment failures, recalls, amendments, investigations
  

• Align with SWIFT and global payments standards and regulatory changes
  

• Zero-error payments culture
  

Ideal Candidate:

• 8–15+ years in banking/payments operations
  

• Strong preference: Leading fintech or global banks
  

• SWIFT/ISO 20022, GPI/UETR, correspondent banking, nostro/vostro, local rails
  

• 24×7 ops management experience, 10+ team members
  

• Payments automation/transformation exposure