AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE
We are looking for a Senior/Lead Salesforce Developer to own complex, high-scale post-sales platforms and AI-enabled workflows. Working in US Central Time, you will build modern solutions with Apex/LWC, enhance enterprise Service Cloud features (like Omni-Channel and telephony), and balance innovation with stability by supporting existing Aura/Visualforce components.

WHAT YOU WILL DO
- Support the unified work architecture for post-sales support and operational excellence across Salesforce Service Cloud and related operational systems.
- Work across active engineering workstreams including AI Case Summarization, bulk email/communications platform, omnichannel routing and case orchestration, agentic feedback sync, and Salesforce-to-data-platform integrations.
- Rotate into the DFR role to triage critical alerts, monitor platform health KPIs, handle keep-the-lights-on injects, track open incidents, investigate routing and automation failures, and document findings in Confluence.

MUST HAVES
- 4+ years of experience in Salesforce Development roles.
- Strong development skills using Apex, LWC, and Flows.
- Expertise in Service Cloud, Salesforce integrations, and Omnichannel.
- Hands-on experience with production Salesforce support and troubleshooting.
- Proven ability in operational/incident ownership, monitoring, and incident management.
- Upper-intermediate English level.

NICE TO HAVES
- Experience with complex routing/orchestration.
- Data Integrations: Specifically integrating Salesforce → Snowflake.
- DFR-like experience and familiarity with other observability/monitoring platforms.
- AI/agentic Salesforce experience.

PERKS AND BENEFITS
- Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
- Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
- Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
- Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
- Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
- Well-being & support: access local well-being programs and people-focused support tailored to your location

Vereiste vaardigheden

ApexLightning Web Components (LWC)Salesforce FlowsSalesforce Service CloudSalesforce integrationsSalesforce OmnichannelProduction Salesforce support and troubleshootingOperational/incident ownership and incident managementObservability and monitoring platforms (DFR-like)AI-enabled Salesforce / AI case summarization and agentic workflowsSalesforce → Snowflake data integrationsAura and Visualforce component maintenanceTelephony/CTI integration within Service CloudComplex routing and case orchestrationTechnical documentation in Confluence

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