Asset Technician

Madison College intends to procure contracted services for an Asset Technician using Help Desk III via the State of Wisconsin Vendor IT Vendor Managed Services Contract # 505ENT-M21-SERVICESIT-01 (RFP #28310-MH)

The College is seeking one (1) Asset Technician who will be responsible for management of the physical assets at Madison College’s Technology Services hardware depot.  Responsibilities of the position include tracking orders within the asset management system, assigning identification numbers and barcode tags to each item upon delivery and scheduling the distribution and installation of orders.  The individual in this position will be responsible for maintaining a constant inventory of CPUs, printers, monitors, docks, cables and all other associated repair and replacement parts and pieces.   This position will assist in the maintenance of the district-wide strategy for replacing outdated hardware and software across all campus locations.  The person in this position will be responsible for effectively managing and documenting the process of distribution and tracking of District assets.

This position participates in the allocation, setup and implementation of hardware, software and ancillary devices throughout the district.  This position follows policies and monitors technology assets in accordance with IT policies and standards and laws and regulations.  Position will aide in responding to incident tickets / hardware maintenance requests and replacement of dysfunctional equipment.  The person in this position will aide in effectively managing and documenting the process of distribution and tracking of District assets.

Consultant Title:  Asset Technician

ESSENTIAL DUTIES:

1. Provides inventory management services for Technology Services assets throughout the Madison College District.
2. Maintains an inventory management system for accurate tracking of all District technology assets.
3. Maintains a consistent supply of hardware to include repair/replacement parts, CPU’s, printers, monitors, cables, docks, and all other equipment necessary to maintain the efficient technological functioning of all District locations.
4. Maintains an orderly and organized storage system for all technology services assets.
5. Organizes and facilitates the removal of technology services assets from inventory.
6. Maintains the order tracking system for all inbound technology services assets.
7. Receives inbound shipments and assigns unique identification numbers to each item.  Creates and affixes I.D. tag and bar code to all District assets.
8. Enters unique I.D. tracking numbers into inventory management system along with other pertinent use information.
9. Maintains an in-depth knowledge of Technology Services support products and services.
10. Maintains a strong knowledge of the incident management system and reporting functionality.

Requirements

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of:

1. Demonstrated technical competence in a customer support environment, maintenance procedures and system capabilities and limitations.
2. Demonstrated knowledge of inventory management principles and best practices.

Skilled In:

1. Demonstrated strong organizational skills.
2. Strong understanding of time and resource management.
3. Demonstrated advanced problem-solving skills.
4. Demonstrated advanced planning and preparation skills.
5. Strong technical troubleshooting and decision-making skills.

Ability To:

1. Demonstrated ability to multi-task and successfully work independently.
2. Ability to work in an environment with frequent interruptions.
3. Demonstrated ability to effectively communicate both verbal and written, by phone, via email or in person.
4. Ability to identify all affected parties as decisions are made and effectively communicates potential issues and planned resolutions.
5. Demonstrated ability to manage multiple priorities and follow through on concurrent projects to successful completion.
6. Ability to lift up to 40 pounds regularly.
7. Ability to climb a 12-ft. ladder while carrying and/or installing or troubleshooting equipment (i.e. projectors, bulbs, etc.)

Demonstrated ability to:

1. Define the problem and issues (for a request).
2. Identify all parties (stakeholders).
3. Perform the necessary root-cause analysis.
4. Maintain on-going operational/production support, including monitoring.
5. Perform periodic reviews of the process and provide feedback.
6. Share lessons learned with team for continuous improvement.

Minimum Qualifications:

Four years (8,000 hours) related work experience to include at least two years (4,000 hours) work experience performing asset management duties in a medium-to-large work environment (500-2000 workstations).