Location: Cape Town | Work Type: Hybrid (3 days in office) | Job ID: J107258

About our client:
This award winning software company has offices in the US, UK and South Africa. You will join a talented team of curious, creative and driven individuals who are dedicated to empowering organisations to overcome various business challenges using their cloud-based product. Diversity and inclusion is at the core of this company's collaborative environment.

What you will be doing:

Own and resolve complex, high-impact platform incidents requiring deep log analysis and technical troubleshooting.
Guide client stakeholders on optimal SharePoint Online configurations, permissions, and Power Automate integrations.
Lead smoke testing during software go-lives and deployments to safeguard client stability.
Act as a trusted advisor during critical incidents, communicating technical solutions clearly to client management.

What our client is looking for:

5 - 7 years in technical consulting, SaaS application engineering, or L3 escalation support.
4+ years of hands-on technical experience specifically configuring and troubleshooting SharePoint Online, Microsoft 365 architecture, and Power Automate workflows within a SaaS, IT consulting, or cloud environment.
Proven ability to run root-cause analysis, file detailed bug reports, and interface with engineering teams.
Strong client-facing communication skills under high-pressure scenarios.

For a more comprehensive list of opportunities that we have on offer, do visit our website - https://www.parvana.co.uk/careers

Requirements

Senior Support Consultant, SaaS, Microsoft 365, SharePoint Online, Power Automate, Incident Management, Technical Consulting, SLA Management, Cloud Deployments, Escalation Point

Vereiste vaardigheden

SharePoint Online configuration and permissionsMicrosoft 365 architecture (tenant/configuration)Power Automate workflow configuration and troubleshootingCritical incident management and responseL3 escalation support / escalation pointRoot-cause analysis and problem diagnosisDeep log analysis and technical troubleshootingSmoke testing and release/deployment validationClient-facing communication and stakeholder management under pressureFiling detailed bug reports and interfacing with engineering teamsSLA management and service delivery oversightSaaS application engineering / cloud deploymentsTechnical consulting and advisory (trusted advisor role)

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