Program Manager — Supply Chain Excellence

 About Company - With over 7500 stores, the company is the largest pharmacy Omni-Retail chain in India. They have been serving our customers dedicatedly for over 40 years while touching the lives of over 36 Crore customers annually with genuine quality healthcare products. Build your career with a strong purpose to serve communities by joining their vibrant workforce of over 50,000 committed personnel spread across the country.

Designation– Program Manager — Supply Chain Excellence

Reporting to – DGM – S&OP & Supply Chain Planning

Department – Supply Chain Management

Work Days- Mon to  Sat (6 days working)

Office Timings - Day Shift – 9 AM to 5.30 PM

Location –   Hyderabad – Financial District - Nanakramguda

Experience - 4–7 years in program/project management, operations, or supply chain roles, ideally within retail, pharmacy, or FMCG.

Industry/ Sector – Large Retail, Pharmacy or FMCG network

Qualification - Graduate/Post Graduate from a Tier 2/ Tier 3 Institute

Role Summary

Drive cross-functional Supply Chain Excellence projects that improve the accountability, efficiency, and reliability of the S&OP process — from rolling out DC and Retail Ops accountability mechanisms to running the day-to-day Control Tower and closing out manual-intervention accountability gaps.

Key Responsibilities

•     Drive end-to-end execution of Supply Chain Excellence initiatives, e.g., rollout of DC procurement/replenishment accountability sheets, Retail Ops & 24×7 Ops scorecards, and the Manual Intervention Accountability framework.

•     Run the day-to-day Control Tower operating rhythm — daily stand-ups, exception log management, and ensuring Critical/High-severity alerts are resolved within SLA.

•     Project-manage the monthly S&OP calendar, ensuring Portfolio Review, Demand Review, Supply Review, Pre-S&OP, and Executive S&OP happen on schedule with the right inputs from every function.

•     Track and chase closure of action items arising from Pre-S&OP and Executive S&OP meetings across Category, DC, Retail Ops, and Marketing.

•     Identify root causes behind recurring exceptions — e.g., stores in the Unnecessary/Excess manual-buying band, DCs missing fill-rate commitments — and drive structured problem-solving with the relevant teams.

•     Build and maintain project trackers, RAID logs, and governance reporting across all Supply Chain Excellence initiatives.

Requirements

•     4–7 years in program/project management, operations, or supply chain roles, ideally within retail, pharmacy, or FMCG.

•     Strong stakeholder management skills — able to drive accountability across Category, DC, Retail Ops, and Marketing without direct authority over those teams.

•     Structured problem-solving skills and comfort working with data to identify root causes, not just report status.

•     Experience running or supporting operational governance rhythms — daily stand-ups, weekly/monthly reviews, escalation processes.

•     PMP, Six Sigma, or an equivalent certification is a plus, not mandatory.

•     Prior experience in an S&OP, control tower, or supply chain excellence function is preferred.