Technical Support Engineer – Biomedical Equipment

We are looking for a qualified and customer-focused Technical Support Engineer to join our technical support team. The ideal candidate will have a background in Electronics Engineering, Biomedical Engineering, or Biomedical Equipment Technology (BMET), with strong technical knowledge and problem-solving abilities. The candidate will be responsible for providing technical assistance, troubleshooting biomedical and electronic equipment, and supporting customers with installation, maintenance, calibration, and training.

Key Responsibilities

• Provide technical support to customers through phone, email, and in-person communication.
• Troubleshoot, diagnose, and resolve technical issues related to electronic and biomedical equipment.
• Assist with the installation, maintenance, servicing, and calibration of biomedical equipment.
• Coordinate with engineering, sales, and product management teams to resolve customer issues efficiently.
• Maintain proper records of customer inquiries, troubleshooting procedures, service activities, and solutions.
• Conduct technical training and demonstrations for customers and internal team members.
• Ensure timely follow-up on technical issues and provide appropriate solutions.
• Stay updated with the latest developments, technologies, industry trends, and applicable regulations related to biomedical and electronic equipment.
• Follow proper safety and service procedures while handling medical and electronic equipment.

Job Specification

• Bachelor’s degree in Electronics Engineering, Biomedical Engineering, or Biomedical Equipment Technology (BMET).
• Minimum 1 year of relevant experience in technical support, biomedical equipment, electronics, or a related field.
• Strong understanding of electronic circuits, sensors, electrical systems, and biomedical equipment.
• Experience with troubleshooting, installation, maintenance, and calibration of medical or electronic equipment is preferred.
• Knowledge of medical device standards and regulations will be an advantage.
• Strong communication and interpersonal skills.
• Ability to explain technical information clearly to both technical and non-technical users.
• Strong analytical and problem-solving skills with a systematic approach to troubleshooting.
• Ability to multitask and manage multiple technical issues effectively.
• Ability to work independently as well as collaboratively in a fast-paced environment.