Customer Support Specialist – Sportswear Brand for German speakers

We're partnering with a leading international company to recruit French and German speaking Customer Support Specialists for an international project supporting a leading sportswear brand.

In this role, you will provide pre- and post-purchase customer support via email, voice, and chat. You will assist customers with inquiries related to products, orders, and general account questions, ensuring a professional and high-quality customer experience.

This is a full-time, on-site position in Sofia, with no options for home office or hybrid work .

Your Role:

• Handle customer inquiries via email, chat, and voice channels

• Provide professional support for pre- and post-purchase questions

• Maintain accurate records of customer interactions and resolutions

• Ensure timely and courteous responses to customer requests

• Collaborate with team members to improve service quality and efficiency

• Follow company policies and procedures while providing customer support

Your Qualifications:

• Fluent German (C1/C2) both written and spoken

• Strong communication and problem-solving skills

• Customer-focused with a professional and empathetic approach

• Comfortable handling multiple inquiries in a fast-paced environment

• Previous experience in customer service or contact centre environments is a plus

• Team player with a proactive and reliable attitude

The Offer:

• Full-time on-site position in Sofia, 8 hours per day, Monday to Friday (schedule may vary based on business needs)

• Start date: 17th of August 2026

• Paid training and structured onboarding

• Health insurance and dental package included

• Co-financed sports card (€12.27/month), meal vouchers (€30.68), and transport allowance (€30.68)

• Monthly performance bonus available after the third month

• Opportunity to work in a dynamic international team

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