Customer care executive (Mumbai)

Mail:- info@naukripay.com

Customer Care Executive

Job Title: Customer Care ExecutiveDepartment: Customer SupportEmployment Type: Full-TimeExperience: 0–3 YearsLocation: [Location]

Job Summary

We are looking for a friendly, professional, and customer-focused Customer Care Executive to handle customer queries, provide product/service information, resolve complaints, and ensure a positive customer experience.

Key Responsibilities

- Handle customer calls, emails, WhatsApp messages, and online queries.- Understand customer requirements and provide appropriate solutions.- Resolve customer complaints and issues promptly and professionally.- Follow up with customers regarding orders, services, payments, or complaints.- Maintain accurate records of customer interactions and feedback.- Coordinate with sales, operations, accounts, and other departments when required.- Provide information about products, services, pricing, policies, and offers.- Ensure customer satisfaction and maintain strong customer relationships.- Escalate complex issues to the concerned senior or department.- Achieve assigned customer service and response-time targets.

Required Skills

- Excellent communication and interpersonal skills.- Good Hindi and English communication skills.- Customer-focused and polite attitude.- Good problem-solving and listening abilities.- Basic computer knowledge and MS Office skills.- Ability to handle multiple customer queries efficiently.- Patience and a positive attitude.

Qualifications

- 12th pass or Graduate in any discipline.- Freshers can apply.- Previous experience in customer care, telecalling, BPO, or customer support will be an advantage.

Preferred Candidate

- Confident and presentable.- Comfortable speaking with customers over the phone.- Able to work under pressure and meet targets.- Willing to work in a team environment.

Salary: ₹[Salary Range] per month + incentives, depending on experience and skills.Customer Care Executive

Job Title: Customer Care ExecutiveDepartment: Customer SupportEmployment Type: Full-TimeExperience: 0–3 YearsLocation: [Location]

Job Summary

We are looking for a friendly, professional, and customer-focused Customer Care Executive to handle customer queries, provide product/service information, resolve complaints, and ensure a positive customer experience.

Key Responsibilities

- Handle customer calls, emails, WhatsApp messages, and online queries.- Understand customer requirements and provide appropriate solutions.- Resolve customer complaints and issues promptly and professionally.- Follow up with customers regarding orders, services, payments, or complaints.- Maintain accurate records of customer interactions and feedback.- Coordinate with sales, operations, accounts, and other departments when required.- Provide information about products, services, pricing, policies, and offers.- Ensure customer satisfaction and maintain strong customer relationships.- Escalate complex issues to the concerned senior or department.- Achieve assigned customer service and response-time targets.

Required Skills

- Excellent communication and interpersonal skills.- Good Hindi and English communication skills.- Customer-focused and polite attitude.- Good problem-solving and listening abilities.- Basic computer knowledge and MS Office skills.- Ability to handle multiple customer queries efficiently.- Patience and a positive attitude.

Qualifications

- 12th pass or Graduate in any discipline.- Freshers can apply.- Previous experience in customer care, telecalling, BPO, or customer support will be an advantage.

Preferred Candidate

- Confident and presentable.- Comfortable speaking with customers over the phone.- Able to work under pressure and meet targets.- Willing to work in a team environment.

Salary: ₹[Salary Range] per month + incentives, depending on experience and skills.