We're partnering with a leading global customer experience company to recruit Polish-speaking Customer Care Specialists for a premium pet nutrition project based in Lisbon, Portugal.

If you’re passionate about delivering exceptional customer service and enjoy helping people, this is an exciting opportunity to join an international team supporting pet owners across multiple communication channels. You’ll provide expert assistance, resolve customer inquiries, and help create a positive experience for every customer while working in a friendly and collaborative environment.

Your Role

Provide customer support to pet owners via phone, email, and other communication channels
Respond to product-related inquiries and deliver accurate information
Resolve customer issues efficiently, aiming for first-contact resolution whenever possible
Manage your own case workload while independently identifying the best solutions for customers
Escalate complex issues when necessary to minimize business risk
Record customer interactions accurately in the CRM system
Contribute to continuous improvement by capturing customer feedback and insights
Work collaboratively with your team to achieve service quality targets and performance objectives

Your Qualifications

Native-level fluency in Polish
Good command of English
Excellent communication and interpersonal skills
Customer-focused mindset with a genuine passion for delivering outstanding service
Strong problem-solving and organizational abilities
Ability to work independently while managing multiple customer cases
Comfortable working with CRM systems and digital tools
An interest in animals or previous experience related to pet care is considered an advantage

The Offer

Office-based position in Lisbon, Portugal
Relocation support, including the option of company accommodation for eligible candidates relocating from more than 100 km away
Monday to Friday schedule, 08:00–17:00
Full-time employment
Comprehensive onboarding and 5-day paid training
Health insurance from the first day of employment
Meal allowance
Holiday and Christmas allowances paid in accordance with Portuguese employment law
Modern office facilities with excellent amenities
Ongoing training and professional development opportunities
International and multicultural working environment with excellent career growth prospects

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Vereiste vaardigheden

Native-level Polish language proficiencyEnglish language proficiencyMultichannel customer communication (phone, email, other channels)Customer service orientationProblem solvingTime management and multitaskingCRM software proficiencyAccurate CRM documentation and data entryIssue escalation proceduresFirst-contact resolutionCustomer feedback capture and analysisTeam collaborationBasic pet care knowledge or interest in animals

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