Job Description – Tele Collection Executive

Position: Collection/Recovery Executive (Tele-Calling)
Location: 402, 4th Floor, IRIS Tech Park, Badshahpur Sohna Road, Sector 48, Gurugram, Haryana – 122018
Experience: 6 Months – 1 Year (Collections/Recovery)
Salary: ₹16,000 – ₹20,000 per month
Employment Type: Full-Time
Open Positions: 15

About the Role

We are looking for dynamic and result-oriented Collection/Recovery Executives to join our team. The ideal candidate should have prior experience in tele-calling collections or recovery, strong communication skills, and the ability to negotiate effectively with customers to ensure timely payment recovery while maintaining a professional and customer-centric approach.

Key Responsibilities

• Make outbound calls to customers for overdue payment recovery.
  
• Follow up with customers and negotiate payment commitments.
  
• Resolve customer queries related to outstanding dues in a professional manner.
  
• Maintain accurate call records and update collection remarks in the CRM/system.
  
• Achieve daily, weekly, and monthly collection targets.
  
• Ensure adherence to company policies, compliance guidelines, and collection processes.
  
• Build positive customer relationships while maintaining professionalism during recovery calls.
  
• Escalate unresolved cases as per the defined process.
  
• Coordinate with internal teams to ensure smooth resolution of customer issues.
  
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Required Skills

• 6 months to 1 year of experience in collections, recovery, or tele-calling.
  
• Excellent verbal communication and negotiation skills.
  
• Strong customer handling and persuasion abilities.
  
• Basic computer knowledge and familiarity with CRM systems.
  
• Ability to work under pressure and meet collection targets.
  
• Good problem-solving and interpersonal skills.
  
• Positive attitude and willingness to learn.
  

Eligibility

• Minimum qualification: 12th Pass/Graduate (preferred).
  
• Experience in Banking, NBFC, FinTech, BPO Collections, or Recovery Process will be an added advantage.
  
• Immediate joiners will be preferred.
  

Requirements

Required Skills

• 6 months to 1 year of experience in collections, recovery, or tele-calling.
  
• Excellent verbal communication and negotiation skills.
  
• Strong customer handling and persuasion abilities.
  
• Basic computer knowledge and familiarity with CRM systems.
  
• Ability to work under pressure and meet collection targets.
  
• Good problem-solving and interpersonal skills.
  
• Positive attitude and willingness to learn.
  

Eligibility

• Minimum qualification: 12th Pass/Graduate (preferred).
  
• Experience in Banking, NBFC, FinTech, BPO Collections, or Recovery Process will be an added advantage.
  
• Immediate joiners will be preferred.
  

Benefits

Salary: ₹16,000 – ₹20,000 per month