Member Service Representative, Mobile

MEMBER SERVICE REPRESENTATIVE, Mobile

"We exist to unite working people to build a just world"

As a member-owned financial cooperative and the largest fully unionized credit union in B.C., Community Savings Credit Union exists to serve our members and strengthen our communities—not to maximize profits. For over 80 years, we’ve made a meaningful impact by supporting working families, advocating for social justice, and creating positive local change. Our team is passionate about transforming our Social Purpose into action and contributing to a more just and equitable world.

We are dedicated to ensuring that all candidates are treated fairly and without discrimination throughout the recruitment process.

Community Savings Credit Union acknowledges the Indigenous Peoples on whose traditional territories we live and work.

We are committed to building a diverse and inclusive workplace that reflects the communities we serve across British Columbia. We welcome applications from people of all backgrounds and encourage applicants from equity-deserving and underrepresented groups to self-identify voluntarily during the recruitment process, should they feel comfortable doing so.

THE ROLE:

This position is full-time, temporary (until approximately February 2028) working with our lower mainland branches.

Under general supervision, the Member Service Representative processes financial and non-financial transactions using the Banking System and automated cash dispenser, and provides a variety of services to members; performs a variety of duties relating to the servicing of the ATM and the balancing and reconciliation of ATM transactions; conducts end of day balancing procedures and reconciles outages; reviews incoming and outgoing collections; reports large deposits and withdrawals; on a rotating and or relief basis, provides a central cash service to MSRs; balances utilities and remits to CUCBC; opens and verifies night deposits; processes post dated diary file transactions; retrieves cards, stamps, cashables and safeguards cash, keys, cards and stamps; advises members of outstanding chargeback items; reviews a variety of daily, weekly and monthly computer generated reports; holds combinations; acts as a buddy for new MSRs; conducts regular weekly outgoing telephone calls; follows money laundering policy and procedures; maintains member confidentiality, receives and records temporary cheque orders; participates in branch campaigns & telemarketing program; conducts cash counts in joint custody; replenishes supplies at member counters; maintains up to date knowledge of robbery and emergency procedures.
May perform a variety of duties relating to the administration of estate accounts, open merchant MasterCard accounts, reviews monthly report of written off service charges, receives member reports of lost or stolen MasterCard and POS cards; calculate Law Foundation interest payments and perform a variety of clerical functions related to the maintenance of member accounts; review a variety of reports and initiate adjusting entries.

QUALIFICATIONS:
This position will require the following technical skills:

• Knowledge of banking procedures, and the features and use of the computerized Relationship Banking System
  
• Knowledge of moderately complex balancing and reconciliation procedures and techniques
  
• Knowledge of the features of all basic credit union products and services, including ATM, estate accounts and Merchant MasterCard
  
• Knowledge of cash handling procedures
  
• Knowledge of cross selling techniques
  
• Knowledge of basic treasury, security and safeguarding procedures
  
• Knowledge of money laundering policies and procedures
  
• May require knowledge of computerized spreadsheet or word-processing applications
  
• Ability to deal with members, the public and co-workers in a courteous, friendly, professional and efficient manner
  
• Ability to communicate effectively, both orally and in writing
  
• Ability to post and balance in an accurate and timely manner
  
• Ability to use a variety of office machines including calculators, adding machines, ACD, ATM and fax equipment
  

COMPENSATION & PERKS:

At Community Savings Credit Union, we believe our team deserves to feel valued, supported, and rewarded both at work and beyond. That’s why we offer a competitive compensation package and industry-leading benefits, including:
Work–Life Balance

·       A 35-hour work week

·       Up to 12 paid health days per year (with 50% of unused days paid out annually)

·       Up to 6 weeks of paid vacation per year

·       Paid volunteer hours

Financial Wellness

·       CSCU contributes a percentage of your salary to your RRSP — no matching or minimum required

·       Staff mortgage and personal loan rates

·       Up to $5,000 per year interest-free loan for home computer or fitness equipment

·       Tuition reimbursement policy

·       Exclusive discounts with Perkopolis

Health & Well-Being

·       Comprehensive benefits package, including:

o   $2,000 annual mental health coverage plus iCBT (internet-based CBT)

o   Unlimited RMT massages & physiotherapy (yes, unlimited!)

o   $500 annual health care spending allowance

o   $200 vision coverage every 12 months

o   100% basic dental, 75% major dental, and 50% orthodontics (up to $2,000 lifetime) for employees and dependents

o   Out-of-country travel insurance

o   Carepath support for employees and families in times of illness or health crises

o   Telemedicine access

o   Family building, fertility drug coverage, and gender affirmation benefits

·       “Wellbeats” on-demand fitness, nutrition, and mindfulness classes

Professional Growth

·       Learning and development programs, including paid LinkedIn Learning membership

Peace of Mind

·       3x annual salary life insurance coverage

The salary for this unionized position is set in accordance with the applicable Collective Agreement and is not open to negotiation.

The current salary grid for this role starts at $55,928.08 per year and progresses to a maximum of $70,340.85 upon achieving full job proficiency.