Hospitality Partner Success Lead - Client Onboarding & Relationship Mgt.

My Tabler is the start-up company behind Tabler, a hospitality booking and operations platform built for restaurants, lounges, clubs, and short-term events such as pop-ups, concerts, and festivals. Tabler brings every part of the hospitality experience together, serving guests looking for a great night out while giving venues, hosts, operators, and businesses of all sizes the tools to manage their operations more effectively.

Our mission is simple: Reimagine hospitality through smarter technology. On a slow day, most systems work. It is on the busiest nights that the cracks begin to show: missed reservations, payment confusion, long waits, and operational chaos. Tabler was built for those moments, bringing bookings, payments, guest  management, and day-to-day operations into one connected platform.

The Partner Success Lead is the operational backbone behind every partner that comes onto Tabler. Where

the “Senior Manager” builds the relationship and closes the deal, you will ensure everything that follows is

accurate, documented, and complete. You will own contracts, compliance, partner readiness, and the quality of

what guests see on the platform.

Nothing goes live on Tabler without your input. You will report into the Senior Manager, supporting partner

onboarding and contributing directly to reporting. This is a detail-oriented role for someone with a strong visual

sensibility, ownership of process, and an eye for quality that protects Tabler's premium positioning.

Responsibilities:

Partner Onboarding & Readiness

•

Manage the onboarding process for every new partner from contract signature through to go-live

•

Collect, verify, and configure all operational data required to onboard a venue; including building table

layouts directly in Tabler’s admin platform on behalf of each operator.

•

Review all partner content before anything goes live; nothing below standard is approved

•

Enable partner access to Tabler only upon written confirmation from the Senior Manager of a fully executed

contract and confirmed payment

•

Build and maintain onboarding materials, checklists, and templates so the process stays consistent and

scalable

Contracts & Compliance

•

Draw up service contracts for all new partners based on information from onboarding calls and applications;

send within 24 hours of a complete handoff from the Senior Manager

•

Send contracts, follow up until signed, and maintain accurate records of all executed agreements

• Track renewal dates, outstanding signatures, and partner-specific terms across the full partner base

•

Ensure every partner has formally acknowledged Tabler’s terms, privacy policy, and platform rules before

going live; documented, not assumed

•

Flag any unsigned, expired, or non-compliant agreements to the Senior Manager promptlyWebsite: mytabler.com

Guest-Facing Timeline Management

• Manage the guest-facing timeline, the home page of Tabler where guests begin their booking journey
• Curate which operators are displayed, in what order, and in which rows; the page must reflect Tabler’s

premium standard at all times

• Update rows to reflect new partners, seasonal relevance, and featured operators as the partner base evolves
• Ensure every operator on the timeline has a photo and information that meets Tabler’s quality bar
• Produce a weekly timeline log covering every change made, operators added or removed, and quality issues

actioned

Supporting the Senior Manager

• Prepare materials ahead of demos and follow up on outstanding items after onboarding calls
• Manage the administrative and documentation tasks that keep onboarding and contracts moving
• Keep internal records, the pipeline tracker, and the contract log current at all times
• Contribute to weekly and month-end reports: provide contract status, onboarding pipeline data, and the

timeline log before the Senior Manager’s report is produced

QUALIFICATIONS

Bachelor's degree in Business Administration, Operations, or a related field, with 2+ years of experience in client

onboarding, contract management, or operations; preferably within hospitality, legal, or a compliance-driven

environment.

Requirements

KNOWLEDGE, SKILLS & ABILITIES

• Detail-oriented and process-driven; you notice what is missing and make sure it gets resolved
• Strong written communicator; you will draft contracts and formal correspondence on behalf of the company
• A design background or strong visual sensibility is preferred; your eye for quality protects the guest’s first

impression of Tabler

• Proficient in Microsoft Excel; you maintain onboarding trackers, contract logs, and reporting data to a clean

and accurate standard

• Comfortable owning documentation, compliance tracking, and admin process without being managed
• Experience in contracts, compliance, operations, or an administrative role is preferred
• Familiarity with Ghana’s business or legal landscape is a strong advantage
• Basic design tool literacy (Canva, Figma, or similar) is a bonus