ScovaiJobsTO
TALENT ONE EMPLOYMENT SERVICES
Contact Center Agent (Arabic Speaker)
Abu Dhabi, AE출근정규직정규직
2026년 10월 6일에 게시됨
이 채용공고는 AR로 게시되어 있습니다
Contact Center Agent – Arabic & English Speaker
Location: Al Ain, UAE
We are seeking a customer-focused professional fluent in Arabic and English to deliver service across voice and digital channels.
Key Responsibilities
- Handle inbound and outbound calls, emails, chats, and WhatsApp inquiries.
- Book, amend, cancel, and follow up on appointments.
- Provide service information, resolve inquiries, and escalate issues.
- Maintain CRM records and protect confidentiality.
- Meet quality, attendance, productivity, handling time, and customer satisfaction targets.
Requirements
- Fluency in spoken and written Arabic and English is mandatory.
- High school diploma; bachelor’s degree preferred.
- At least one year of customer service or contact center experience preferred.
- Strong communication, listening, typing, computer, and problem-solving skills.
- Ability to manage situations professionally and work under pressure.
- Healthcare or hospitality experience preferred; multichannel support experience advantageous.
#Hiring #ContactCenter #CustomerService #ArabicSpeaking #AlAin #UAEJobs
직무 요약
직무 유형
정규직
필수 기술
Fluency in Arabic (spoken and written)Fluency in English (spoken and written)Multichannel customer support (voice, email, chat, WhatsApp)Inbound and outbound call handlingCRM record management and data entryAppointment scheduling and management (book, amend, cancel, follow-up)Customer service orientationCommunication and active listeningTyping and general computer skillsProblem-solving and inquiry resolutionIssue escalation and escalation managementAbility to work under pressure and maintain professionalismMaintaining confidentiality and data privacyMeeting contact center KPIs (quality, attendance, productivity, handling time, CSAT)Knowledge or experience in healthcare or hospitality contexts (preferred)
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