Area Retail Business Manager – Hybrid

Area Retail Business Manager - Retail (Surrey)

Salary: £38,798 per annum + travel & expenses | Hours: 37.5 hrs/week

Location: Surrey (Field-based across 5 current stores, expanding to 15)

Every great expansion story needs a leader. This is your invitation to write ours.

Imagine stepping into a role where your commercial retail acumen directly transforms lives. At Mencap Retail, our shops are far more than high-street stores—they are vibrant community hubs, champions of sustainable ‘Reloved’ fashion, and the financial engine behind our mission to make the UK the best place for people with a learning disability to thrive.

As our new Area Business Manager in Surrey, you’ll take the reins of a newly established territory with a bold ambition: scaling our presence from 5 stores to 15 over the next four years.

Your day-to-day will be dynamic and entrepreneurial. One day you’ll be scouting prime new high-street locations, overseeing shop fit-outs, and launching brilliant store openings. The next, you’ll be out in the field coaching Store Managers, managing P&Ls, setting commercial strategies, and inspiring your teams—from Assistant Managers to Van Drivers and Volunteers—to deliver an unforgettable customer experience.

Who you are

You’re an autonomous, positive retail leader with a full driver’s license and a real passion for high-street retail and sustainable fashion. Whether your background is in charity retail or commercial multi-site management, you know how to spot stock opportunities, manage regional budgets, and build empowered, diverse, and inclusive store cultures through distance management.

Why you’ll love working with us

We back our leaders with an inclusive, values-driven workplace and exceptional perks:

• Time Off: 32 days paid holiday (incl. bank holidays) + holiday buying scheme.
  
• Financial Wellbeing: Interest-free tech/travel loans, Blue Light Card discounts, retail/cinema savings, and dedicated financial support.
  
• Family & Health: Enhanced parental leave, paid leave for dependents/bereavement, company sick pay, and pension options with life assurance.
  

Ready to build something extraordinary?

If you have the drive, empathy, and leadership tenacity to shape the future of Mencap Retail in Surrey, we’d love to hear from you.