Cellar Door Ambassador

Cellar Door Ambassador | Luxury Hotel | Cape Town

Kendrick Recruitment is currently seeking an enthusiastic and guest-focused Cellar Door Ambassador for a luxury hotel based in Cape Town. This is an exciting opportunity for a passionate wine and hospitality professional to deliver exceptional guest experiences within a premium tasting room environment.

The successful candidate will be responsible for the smooth and efficient running of cellar door sales while providing outstanding service, wine education, and memorable guest interactions. This role requires high energy, strong attention to detail, and a genuine passion for wine, sales, and customer engagement.

Key Responsibilities:

• Welcoming guests and delivering professional, informative wine tastings
  
• Setting up and preparing the tasting area for daily service
  
• Conducting cellar tours and enhancing guest experiences
  
• Managing wine sales, including local and international orders
  
• Handling cash, card transactions, and daily cash-ups
  
• Maintaining accurate stock counts and product displays
  
• Supporting wine club and customer enquiries
  
• Building strong relationships with guests and encouraging repeat visits
  
• Assisting with events, functions, and wine shows
  
• Ensuring excellent customer service and resolving guest queries or complaints
  
• Maintaining cleanliness of the tasting room, including glassware and service areas
  
• Supporting health and safety compliance at all times
  
• Assisting with administrative tasks, bookings, and general operational duties
  

Requirements:

• Matric certificate
  
• Wine or hospitality-related qualification (WSET or similar advantageous)
  
• Minimum of 1 year’s experience in a similar wine sales or cellar door environment
  
• Strong understanding of wine and willingness to learn product knowledge
  
• Excellent interpersonal and customer service skills
  
• High attention to detail and strong numerical ability
  
• Strong organisational and administrative skills
  
• High energy, professional, and guest-centric approach
  
• Ability to work in a fast-paced, standing environment for extended periods
  
• Strong communication skills
  

Package:

• Salary negotiable depending on experience
  
• Live-out position
  

Candidates who meet the above requirements and are interested in this opportunity are invited to submit their CV to apply for the role.