Residential Electrical Service Manager #ESF8306

Top Reasons To Work With Our Client :

• “Wisconsin’s most trusted team — a century of innovation.”
  
• “Projects that challenge, inspire, and showcase your skills.”
  
• “A team that never settles — always pushes boundaries.”
  
• “Bring your talent to a company that values safety and tech.”
  
• “Shape the future with a team ready for the next big idea.”
  

Job Type : Full Time
Location : West Allis, Wisconsin
Pay : Excellent
Job Description

Position Summary

Client is seeking an experienced Residential Electrical Service Manager to lead and support our Residential Home Services electrical team. This position is responsible for managing residential service technicians and trainees in the field, providing leadership, coaching, mentoring, and accountability to help improve technical performance, customer communication, and sales results.

This opportunity is ideal for experienced Service Managers, Trade Managers, Electrical Supervisors, Field Supervisors, Lead Electricians, Foremen, and Journeyman Electricians looking to grow their leadership careers while making a direct impact on technician development and customer satisfaction.

Essential Duties and Responsibilities

Field Leadership

• Manage residential service technicians and apprentices/trainees in the field to ensure work is completed safely, efficiently, and to Roman Home Services standards.
  
• Spend regular time on job sites observing work, answering questions, resolving field issues, and reinforcing proper procedures.
  
• Set clear daily expectations for productivity, professionalism, customer communication, and job completion.
  

Coaching and Mentoring

• Coach technicians in real time on technical skills, customer interaction, service options, and overall job performance.
  
• Provide ongoing feedback, training, and accountability to help technicians improve and grow.
  
• Support new or developing technicians through ride-alongs, field visits, and follow-up conversations.
  

Sales Coaching and Customer Experience

• Coach technicians on the selling-technician model, including presenting options, explaining recommendations, and building customer trust.
  
• Review service calls, estimates, and customer feedback to identify coaching opportunities.
  
• Help technicians meet sales, revenue, and profitability goals while maintaining ethical, customer-focused service.
  

Skills and Qualifications

• Residential electrical service experience preferred.
  
• Journeyman Electrician License or equivalent trade experience preferred.
  
• Prior field leadership, supervisor, or management experience preferred.
  
• Strong ability to coach, mentor, and hold technicians accountable.
  
• Comfortable coaching technicians on sales, service options, and customer communication.
  
• Strong communication, organization, and problem-solving skills.
  
• Valid driver's license required.
  

Physical Demands

• Ability to operate standard office equipment, computers, and keyboards.
  
• Ability to alternate between sitting and standing while working at a desk.
  
• Ability to travel to customer job sites and field locations and climb stairs as needed.
  

Work Environment

• Office environment.
  
• Warehouse environment.
  
• Customer-facing visits to residential worksites in the field.
  

Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days
Nick Vyas

#INDEH123