Customer Success Advisor

We are seeking a Customer Success Advisor to provide knowledgeable, personalized support to customers throughout their experience with our company. This role focuses on understanding individual customer needs, providing clear guidance, and helping customers identify the products, services, and resources that best support their goals.

The Customer Success Advisor will build strong customer relationships through thoughtful communication, proactive follow-up, and a solutions-oriented approach. This position is ideal for someone who enjoys working directly with people, learning about their needs, and helping create a positive and informed customer experience.

Responsibilities

• Communicate directly with customers to understand their needs, questions, and priorities
  
• Provide knowledgeable guidance regarding available products, services, programs, and resources
  
• Help customers evaluate available options based on their individual needs
  
• Explain product and service information clearly and accurately
  
• Provide proactive follow-up to ensure customers have the information and support they need
  
• Build positive, professional relationships through consistent communication
  
• Identify customer questions or concerns and help determine appropriate next steps
  
• Coordinate with internal teams when additional information or assistance is required
  
• Maintain current knowledge of company products, services, processes, and current offerings
  
• Help customers navigate company resources and available support
  
• Gather feedback regarding customer experiences, needs, and common questions
  
• Maintain accurate records of customer conversations and follow-up activity
  
• Communicate recurring customer feedback and observations to appropriate internal teams
  
• Support customer engagement and satisfaction initiatives
  
• Identify opportunities to improve the overall customer experience
  
• Participate in additional customer-focused programs and projects as needed
  

Requirements

Bachelor’s degree or 1–2 years of relevant professional experience
Strong written and verbal communication skills
Excellent interpersonal and relationship-building abilities
Strong listening and problem-solving skills
Comfortable providing information and guidance directly to customers
Ability to understand individual needs and communicate appropriate options clearly
Strong organizational skills and consistent follow-through
Professional, dependable, and customer-focused
Ability to manage multiple customer conversations and priorities
Comfortable learning detailed information about products, services, and company processes
Previous experience in customer success, customer experience, client relations, hospitality, account support, or another customer-facing environment is preferred

Benefits

Comprehensive training and ongoing support
Hands-on customer relationship experience
Professional development opportunities
Collaborative and team-oriented work environment
Exposure to customer engagement and experience initiatives
Opportunities to strengthen communication, problem-solving, and relationship-management skills
Opportunities for continued growth and increased responsibility


Miami, FL