Office 365 and Intune Systems Administrator

🌟 We're Hiring: Office 365 and Intune Systems Administrator! 🌟

Key Responsibilities:

Office365 Administration:

• Manage user accounts, groups, and licenses within Office 365

• Create & manage dynamic distribution lists and Office365 groups

• Generate and analyse usage reports to monitor and optimize Office 365 services

• Assign, monitor, and manage Office 365 licenses to ensure compliance and cost-efficiency

• Diagnose and resolve mail flow issues

• Troubleshoot calendar synchronization and access issues

• Address mailbox-related problems, including access and performance issues

Intune Administration:

• Configure & Maintain Microsoft Intune Infrastructure.

• Configure and manage Intune for mobile device management (MDM) and mobile application management (MAM).

• Create and enforce compliance policies, configuration profiles, and app protection policies

• Monitor and troubleshoot device enrolment and compliance issues

• Ensure the scalability, reliability and performance of Intune services.

• Implement and manage security baselines for devices

• Develop and maintain automation scripts for routine tasks and processes

End User Device Integration:

• Conduct a comprehensive assessment of the current suite of base applications installed on end-user devices, identifying any outdated or redundant software.

• Modify the PowerShell Application Deployment Toolkit (PSADT) script to incorporate updates for the latest application versions, ensuring seamless integration and deployment.

• Engage with technical teams to perform rigorous testing across all device models, ensuring compatibility, performance, and functionality of the updated image.

Knowledge:

Office 365 Administration:

• In-depth understanding of Office 365 services, including Exchange Online, SharePoint Online, OneDrive for Business& Teams

• Knowledge of user account management, group management, and license management within Office 365.

• Familiarity with dynamic distribution lists and Office 365 groups.

• Understanding of mail flow, calendar synchronization, and mailbox performance issues.

Intune Administration:

• Comprehensive knowledge of Microsoft Intune for mobile device management (MDM) and mobile application management (MAM).

• Understanding compliance policies, configuration profiles, and app protection policies.

• Knowledge of device enrollment, compliance monitoring, and troubleshooting.

• Familiarity with security baselines and automation scripting for routine tasks.

End User Device Integration:

• Knowledge of end user hardware and software ecosystems.

• Understanding of the PowerShell Application Deployment Toolkit (PSADT) and its application in software deployment.

• Familiarity with software lifecycle management and deployment processes.

• Knowledge of testing methodologies and compatibility assessments for hardware and software.

Skills:

Technical Skills:

• Proficiency in PowerShell scripting, particularly with PSADT.

• Strong troubleshooting skills for Office 365 and Intune-related issues.

• Ability to generate and analyze usage reports to optimize services.

• Skills in configuring and maintaining Intune infrastructure and policies.

• Competence in conducting comprehensive assessments of software applications.

Analytical Skills:

• Ability to diagnose and resolve complex technical issues.

• Strong analytical skills to monitor and optimize Office 365 services.

• Capability to assess and identify outdated or redundant software.

Communication Skills:

• Excellent communication skills to collaborate with technical team and other stakeholders

• Ability to document processes, configurations, and troubleshooting steps clearly and concisely.

Experience:

Office 365 Administration:

• Proven experience in managing user accounts, groups, and licenses within Office 365.

• Experience in troubleshooting mail flow, calendar synchronization, and mailbox-related issues.

Intune Administration:

• Experience in configuring and maintaining Microsoft Intune infrastructure.

• Hands-on experience with MDM and MAM, including creating and enforcing compliance policies.

End User Device Integration:

• Experience in assessing and managing software applications end user devices.

• Experience in modifying and deploying PowerShell scripts for application updates.

• Experience in collaborating with technical teams for rigorous testing and compatibility assessments.

• Accreditation:

Microsoft Certifications:

• Microsoft Certified: Modern Desktop Administrator Associate or equivalent certification.

• Microsoft Certified: Security, Compliance, and Identity Fundamentals(optional but beneficial).

• Microsoft Certified: Enterprise Administrator Expert(optional but beneficial).

• Other Relevant Certifications:

• CompTIA A+ or CompTIA Network+ for foundational IT knowledge.

• ITIL Foundation Certification for understanding IT service management.

Education:

• Bachelor’s degree in information technology, Computer Science, or a related field. Equivalent work experience may be considered in lieu of a degree.