Sales Support Coordiator / Officer ( EDI & Billing )

Job Responsibilities

EDI Troubleshooting

• Manage disputed invoices for customers on EDI billing
• Trouble shooting root cause and resolve dispute on a timely manner
• Communicate and work with local & overseas stakeholders for resolutions

Job Requirements

• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and stakeholders.
• Positive attitude with a growth mindset, demonstrating adaptability and a willingness to learn in a dynamic environment.
• Detail-oriented, proactive, and able to work independently while maintaining a strong sense of accountability and urgency.
• Experience in the Freight Forwarding industry, including Freight Bill Audit and Payment (FAP) processes.
• Prior customer service experience will be a plus
• Able to perform effectively both independently and as part of a collaborative team environment.
• Proficient in Microsoft Office applications, including Excel, Outlook, and Word.
• Strong organizational skills with the ability to manage multiple priorities and perform well under pressure in a fast-paced environment.
• Candidates without prior experience are welcome to apply.

Working Hours:

Mon to Fri 8.30am – 6pm