🌟 We're Hiring: ITSM Knowledge Manager! 🌟

We are looking for a skilled and proactive ITSM Knowledge Manager to lead our knowledge management initiatives within the IT Service Management domain. The ideal candidate will have extensive experience in developing, maintaining, and optimizing knowledge bases to empower teams, improve service delivery, and drive operational excellence.

📍 Location: Taguig City, Philippines

⏰ Work Mode: Work from anywhere

💼 Role: ITSM Knowledge Manager

What You'll Do:

📝 Develop and maintain the ITSM knowledge base for accuracy and accessibility

🔎 Analyze usage data to identify gaps and areas for improvement

🤝 Collaborate with cross-functional teams to gather and document best practices

🚀 Drive content standardization and ensure compliance with organizational policies

📈 Monitor key metrics to measure knowledge management effectiveness

🎓 Train staff on effective use of knowledge resources

What We're Looking For:

✅ Minimum 5 years of experience in ITSM or knowledge management roles

✅ Strong understanding of ITIL frameworks and processes

✅ Excellent written and verbal communication skills

✅ Proven ability to manage multiple projects simultaneously

✅ Experience with knowledge management tools (e.g., ServiceNow, SharePoint)

Keen to elevate our organization's knowledge sharing? 🚀 Apply now and join our innovative team!

Required skills

ITSM Knowledge ManagementITIL frameworks and processesKnowledge base development and maintenanceServiceNow (knowledge management)SharePoint (knowledge management)Usage data analysis / analyticsContent standardization and governancePolicy compliance and governanceKnowledge management metrics and performance measurementTraining, coaching and staff enablementCross-functional collaboration and stakeholder managementProject management and multi-project coordinationWritten and verbal communication

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