Business Analyst With Complaints

Senior Business Analyst – Complaints & Estates

• Work as a Senior Business Analyst supporting Complaints (50%) and Deceased Estates (50%).
  
• Gather and document business requirements from stakeholders.
  
• Analyse current processes and identify gaps, impacts, and improvement areas.
  
• Work closely with business and Agile delivery teams.
  
• Prepare process flows, business requirements, and functional documentation.
  
• Support UAT, testing, and business readiness activities.
  
• Coordinate with stakeholders to ensure requirements are clearly understood and delivered.
  
• Assist with process improvements, SOP updates, training, and change management.
  
• Experience in banking/financial services, complaints, or deceased estates is highly desirable.
  
• Strong stakeholder management and communication skills required.